Restore fail Backup Exec 2010 R3

I am Having an issue with Backup Exec that hopefully someone has insight to. There was a mailbox that got accidently deleted. The email in contained in it are important, and of coarse need to be restored. Under the restore options I chose to Automatically recreate user accounts and mailboxes, but it still fails with the error below.

e00002fc - Cannot restore one or more mailboxes. The database that the mailboxes reside in is dismounted or is not accessible. Ensure that the server is available and that the database is mounted, and then run the job again.
For additional information regarding this error refer to link V-79-57344-764
 
Any help would be appreciated; even if its a company you might know that would charge a one time rate to fix this issue. Symantec is of coarse no help. they only want us as a Non-Profit to purchase their latest software for several thousand dollars.....

Thanks
jkellyg78Asked:
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Iamthecreator OMIT AdminCommented:
There can be different reason for the restore to be failing with the specified error.
Did you try checking the Symantec knowledge base?
http://www.symantec.com/business/support/index?page=answers&startover=y&question_box=The+database+that+the+mailboxes+reside+in+is+dismounted+or+is+not+accessible&productselectorkey=51340
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