Solved

Outlook 2007 false error mailbox has exceeded limit

Posted on 2014-11-04
5
100 Views
Last Modified: 2015-02-24
We have a client that uses Outlook 2007 for their mail client, in house Exchange 2010 server, and has a mailbox size limit on the server of 10gb.  They use one mail account on 3 machines.  Periodically in the middle of an email, they attach a file and get the message that mailbox has exceeded size limit.  The mailbox size is only about 3.4gb.  (Verified in Outlook as well as Exchange)  They then have to copy the body content of the new email to the clipboard, restart Outlook, paste the body, insert the attachment and then send the email without the error.

I have seen the post https://support.microsoft.com/kb/832925?wa=wsignin1.0 and it talks about setting the registry keys for file sizes, but the regkey HKEY_CURRENT_USER\Software\Policies\Microsoft stops at Microsoft.  There is no Office key.  

If the issue were too large of a OST file, then why does it allow them to close Outlook, re-open and then send without issue, not to mention happening on 3 computers?
0
Comment
Question by:SamsonGorepass
  • 3
5 Comments
 
LVL 4

Expert Comment

by:bominthu
ID: 40422212
If that common mailbox happened to specific machine, usually that should be fixed by recreating Outlook profile for that specific machine. If it happening to three of them, please re-confirm the quota as below:

Please  check if there is anything set for per user quota ?
In the EAC, navigate to Recipients > Mailboxes, right click user mailbox and click properties .
Mailbox Settings tab- Storage quota - properties

And also confirm for that specific user mailbox size limit result by running command in powershell as below:

Get-MailboxStatistics "user_name" | ft DisplyName,TotalItemSize,ItemCount,StorageLimitStatus

Note : "user_name" = mailbox ID
0
 

Author Comment

by:SamsonGorepass
ID: 40429015
First thing to note, this is an Exchange 2010 server,  EAC is 2013.  I did check in the EMC and the storage quota is set to 10gb.  Using the Get-MailboxStatistics says "TotalItemSize = 4.5GB" and "StorageLimitStatus = BelowLimit"

As I mentioned, this is happening on 3 computers, 2 are Windows XP and one is Windows 7.  Yes, plans are in place to phase out the XP stations.
0
 

Expert Comment

by:DClarkeNZ
ID: 40485172
Outlook is actually very good at damaging an Exchange mailbox (believe it or not) and it happens quite often.  You may have a damaged mailbox in this case, particularly with 3 computers accessing the same mailbox.

First make sure that you are running the SAME version of Outlook (with all the same SPs and patches loaded for Office) on each machine.

I would suggest that you create a new mailbox database store in the EMC, then move that mailbox from the existing store to the new store.  This will often resolve a number of issues with the mailbox.  Once complete, you can move the mailbox back if you prefer.  Mailboxes can be moved live but for performance sake you may want to do overnight.
0
 

Accepted Solution

by:
SamsonGorepass earned 0 total points
ID: 40503433
One of the mailbox's was set to cache, I am waiting to see if turning that off fixed.
0
 

Author Closing Comment

by:SamsonGorepass
ID: 40627773
No complaints from the customer.
0

Featured Post

Courses: Start Training Online With Pros, Today

Brush up on the basics or master the advanced techniques required to earn essential industry certifications, with Courses. Enroll in a course and start learning today. Training topics range from Android App Dev to the Xen Virtualization Platform.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Exchange 2010 and 2016 Co-Existence 24 191
Email POP and IMAP questions 24 93
OUtlook missing email alert 9 52
Reading emails from an Android 3 39
Create high volume marketing opportunities using email signatures with these top 10 DOs and DON'Ts of email signature marketing.
We are happy to announce a brand new addition to our line of acclaimed email signature management products – CodeTwo Email Signatures for Office 365.
Sending a Secure fax is easy with eFax Corporate (http://www.enterprise.efax.com). First, Just open a new email message.  In the To field, type your recipient's fax number @efaxsend.com. You can even send a secure international fax — just include t…
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …

786 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question