Solved

Internet Explorer 11 upgrade and Intranet site links

Posted on 2014-11-04
12
361 Views
Last Modified: 2014-11-04
Hello,

After upgrading a user to IE 11 last night, when she attempts to access some of the links that specifically open a directory structure on one of our servers, they do not open the directory window anymore.  It works on my computer just fine, which was upgraded as well.  Any ideas?

Thanks,
Mike
0
Comment
Question by:cheesebugah
  • 6
  • 3
  • 3
12 Comments
 
LVL 93

Expert Comment

by:John Hurst
ID: 40422404
Have her navigate to the correct Window and re-save the link. There may be something different about the problem computer, but remaking the links is what I do.
0
 
LVL 13

Expert Comment

by:Rizzle
ID: 40422426
Maybe try uninstalling IE11 and then re-install via Windows Updates.

Another thing to try is to ensure you reset all your settings in IE including the Advanced Settings.
0
 

Author Comment

by:cheesebugah
ID: 40422437
Can you explain that procedure in a little more detail please?
0
Portable, direct connect server access

The ATEN CV211 connects a laptop directly to any server allowing you instant access to perform data maintenance and local operations, for quick troubleshooting, updating, service and repair.

 

Author Comment

by:cheesebugah
ID: 40422441
That last question was directed to John.
0
 
LVL 93

Expert Comment

by:John Hurst
ID: 40422476
Use the address bar to navigate to the folder you want. When it appears, save it as a favourite.
0
 

Author Comment

by:cheesebugah
ID: 40422706
Here is a more concise description of what is happening.  In IE 11, if you hover over a link that has sublinks, the sublinks menu goes all of the way over to the left side and you cannot get to it without the sublink menu closing when you move off of the main link.  In chrome, the sublink menu pops up where it is supposed to, but when you try to access links on one of our file servers, the links do absolutely nothing when you click on them.
0
 
LVL 13

Accepted Solution

by:
Rizzle earned 500 total points
ID: 40422711
Can you try it in compatibility mode and see if that helps?
0
 

Author Comment

by:cheesebugah
ID: 40422725
Yeah, that doesn't fix the issue.  Thank you though.
0
 
LVL 93

Expert Comment

by:John Hurst
ID: 40422768
If this is important to the user, Try:

1. System File Checker. Open an admin command prompt and run SFC /SCANNOW. Allow to complete, run again, close out, restart and test.

2. Run a Windows 7 Repair Install. You need the Windows 7 DVD for this. Here is a Seven Forums tutorial to assist with this.

http://www.sevenforums.com/tutorials/3413-repair-install.html
0
 

Author Comment

by:cheesebugah
ID: 40422772
More food for fodder.  When I minimize the IE window, the sublinks are accessible and go to their respective fileserver locations.  However, instead of dropping down underneath the main links as they used to before the upgrade, they obscure the main link by opening up over the top of the main link.  At least they are accessible in the minimized state, but something is still terribly wrong.  If I maximize the IE window, the sublinks drop down way over to the left and cannot be accessed.  I thought this might be a monitor issue as the user is using a large monitor, but it didn't have this behavior before the upgrade.
0
 
LVL 13

Expert Comment

by:Rizzle
ID: 40422785
Try uninstalling IE like i previously suggested and see if that helps. It definitely doesn't work in compatibility mode?
0
 

Author Comment

by:cheesebugah
ID: 40422814
Roshan,

Okay, I'm an idiot.  I entered our intranet site in group policy to be used in compatibility mode (IE 7 policy), but forgot to run the gpupdate.  It was a compatibility issue after all.  I really should have known.  Thanks everyone for your help.

Mike
0

Featured Post

Manage your data center from practically anywhere

The KN8164V features HD resolution of 1920 x 1200, FIPS 140-2 with level 1 security standards and virtual media transmissions at twice the speed. Built for reliability, the KN series provides local console and remote over IP access, ensuring 24/7 availability to all servers.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

You may have a outside contractor who comes in once a week or seasonal to do some work in your office but you only want to give him access to the programs and files he needs and keep privet all other documents and programs, can you do this on a loca…
While working, an annoying popup showing below will come and we cannot cancel or close it form the screen. The error message will come again and again.
This Micro Tutorial will demonstrate how to add subdomains to your content reports. This can be very importing in having a site with multiple subdomains.
With the advent of Windows 10, Microsoft is pushing a Get Windows 10 icon into the notification area (system tray) of qualifying computers. There are many reasons for wanting to remove this icon. This two-part Experts Exchange video Micro Tutorial s…

829 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question