Solved

Video Problems

Posted on 2014-11-04
10
76 Views
Last Modified: 2016-11-23
When computer turns on the only video I am able to get is the Dell screen and I can use the  bios, but  anything after that I  just get a  black screen. I have tried different video card and same issue. Anyone have any suggestions?
0
Comment
Question by:dnstechgroup
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 5
  • 3
  • 2
10 Comments
 
LVL 13

Accepted Solution

by:
Rizzle earned 500 total points
ID: 40422559
Can you try boot to safe mode or use last known good config by ptessing f8 on startup?

Also try running a Startup repair from Windows Recovery or Repair your computer.

Another thing is to ensure the boot order is correctly set in the BIOS.
0
 

Author Comment

by:dnstechgroup
ID: 40422576
I tried f8 and the same thing happened where the screen is just black. I believe things are working, but I just cant see them.
0
 
LVL 13

Expert Comment

by:Rizzle
ID: 40422601
Can you see anything on the monitor when you switch the machine on? Also what happens when you plug in an external monitor?
0
Guide to Performance: Optimization & Monitoring

Nowadays, monitoring is a mixture of tools, systems, and codes—making it a very complex process. And with this complexity, comes variables for failure. Get DZone’s new Guide to Performance to learn how to proactively find these variables and solve them before a disruption occurs.

 

Author Comment

by:dnstechgroup
ID: 40422605
When i turn the machine on all i see is the Dell splash screen and that's it.
0
 
LVL 13

Expert Comment

by:Rizzle
ID: 40422628
Try a few things for me, disconnect any USB devices connected to the machine, check the boot order in the BIOS, if possible reseat the RAM and Hard drive within the machine and also see if you can ran the diagnostics to see if anything hardware related has failed.
0
 
LVL 13

Expert Comment

by:Rizzle
ID: 40422634
0
 

Author Comment

by:dnstechgroup
ID: 40422656
I tried reseating the RAM and Hard drive and i gave me same result and the boot order is correct.
0
 
LVL 13

Expert Comment

by:Rizzle
ID: 40422662
Try the other things i suggested.
0
 
LVL 92

Expert Comment

by:nobus
ID: 40423373
in most cases, this is caused by a bad update, or driver install - usually video driver
check if it boots with display from a rescue kit  (you can copy your data - if needed) - then do a repair
http://www.paragon-software.com/home/rk-express/      

http://windows.microsoft.com/en-us/windows/what-are-system-recovery-options#what-are-system-recovery-options=windows-7
0
 
LVL 92

Expert Comment

by:nobus
ID: 40423377
in most cases, this is caused by a bad update, or driver install - usually video driver
check if it boots with display from a rescue kit  (you can copy your data - if needed) - then do a repair
http://www.paragon-software.com/home/rk-express/      

http://windows.microsoft.com/en-us/windows/what-are-system-recovery-options#what-are-system-recovery-options=windows-7
0

Featured Post

MIM Survival Guide for Service Desk Managers

Major incidents can send mastered service desk processes into disorder. Systems and tools produce the data needed to resolve these incidents, but your challenge is getting that information to the right people fast. Check out the Survival Guide and begin bringing order to chaos.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Title # Comments Views Activity
Erratic mouse/cursor movements  - latency 6 70
PC powers itself on 11 66
Computer Stuck / Freezes for a couple of seconds 32 83
monitor speed fan 2 45
Upper back Pain: My back hurt for months. Upper back, mostly my neck, spine and across my shoulder blades. I was getting headaches too, that felt like they were caused by tension in my shoulders, but now I feel fine! I'm sharing this hoping someone…
Monitor input from a computer is usually nothing special.  In this instance it prevented anyone from using the computer.  This was a preconfiguration that didn't work.
The viewer will learn how to successfully create a multiboot device using the SARDU utility on Windows 7. Start the SARDU utility: Change the image directory to wherever you store your ISOs, this will prevent you from having 2 copies of an ISO wit…
The viewer will learn how to successfully download and install the SARDU utility on Windows 7, without downloading adware.

751 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question