convert gmail to pst

Need to convert gmail to pst format. This product does not work anyone have any other ideas / options?
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WORKS2011Managed IT Services, Cyber Security, BackupAsked:
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Lee W, MVPTechnology and Business Process AdvisorCommented:
VB ITSSpecialist ConsultantCommented:
You can just add the Gmail account to Outlook as a POP account, as Outlook POP accounts download all of the emails into a PST file. No need to convert anything!

Steps to add a Gmail POP account to Outlook can be found in these articles:

Once you've set up the Gmail account in Outlook and it has downloaded all of the emails from the Gmail server, follow these steps to get the location of the PST file:
In Outlook 2010, click the File tab
Click Account Settings > click Account Settings again
On the Data Files tab, click on the entry for your Gmail account then click on Open File Location
You should then see the PST file for your Gmail account.
Edwin HofferTechnical ExpertCommented:
Hello WORKS2011,

I also have tried the above software "Gmail Backup" to get backup of my gmail account, but the software worked perfect for me.

Can you please share how you are trying to convert gmail into pst?

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WORKS2011Managed IT Services, Cyber Security, BackupAuthor Commented:
There is something else going on, all products I try to use his account fails to log on however I can log onto his gmail via a browser fine.
Edwin HofferTechnical ExpertCommented:
Did you have tried to contact the support department after facing this issue?

You can contact the live chat support department from this link:

WORKS2011Managed IT Services, Cyber Security, BackupAuthor Commented:
It asks for department however there is no field to place this information. Without it chat doesn't work.
You nay need to log into the gmail account in a web browser and change the settings to enable POP and/or IMAP. Without POP or IMAP enabled I doubt anything will be able to read the emails.
Edwin HofferTechnical ExpertCommented:
Just select the support and fill the form then you will be able to chat with support department
WORKS2011Managed IT Services, Cyber Security, BackupAuthor Commented:
Thanks Edwin, did not have the option when I tried it in two different browsers.

@akb I made sure these were set, thank you.

I ended up creating a gmail archive (mbox), downloaded and converted this to PST.

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WORKS2011Managed IT Services, Cyber Security, BackupAuthor Commented:
thank you everyone for the help
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