slightlyoff
asked on
Who's to blame for a website not being available?
I'm trying to track down a problem with greystoneweddings.com and ordinaryawesome.com.
When I am home (Charter Internet), these websites aren't available. I've reset the router, cable modem and my computer. The website still doesn't display. I've tried a couple different computers, same result. We were able to get on these sites last night.
On my phone, when connecting through Sprint, the site is available. Also, at a client's location in town (that is also on Charter), the site came up fine. They use a server, so it's possible the DNS Server is different.
I checked an online service http://downforeveryoneorjustme.com/ that also said the problem was only with me...
Other sites work, but these two do not. I've also checked with my hosting company - and there is no problem on their end.
I did a DNS check, but didn't see anything that should cause an issue.
Any suggestions on things I can try? I haven't checked with Charter yet, because I want to make sure my bases are covered before I yell at them. :)
When I am home (Charter Internet), these websites aren't available. I've reset the router, cable modem and my computer. The website still doesn't display. I've tried a couple different computers, same result. We were able to get on these sites last night.
On my phone, when connecting through Sprint, the site is available. Also, at a client's location in town (that is also on Charter), the site came up fine. They use a server, so it's possible the DNS Server is different.
I checked an online service http://downforeveryoneorjustme.com/ that also said the problem was only with me...
Other sites work, but these two do not. I've also checked with my hosting company - and there is no problem on their end.
I did a DNS check, but didn't see anything that should cause an issue.
Any suggestions on things I can try? I haven't checked with Charter yet, because I want to make sure my bases are covered before I yell at them. :)
SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER
Thanks for the help. I will give those things a try. As an FYI, this problem happens on all three computers on my network, as well as my phone connected via wifi.
That does seem like your ISP is the common thread. It may not be their fault though. They may be inadvertently using a broken route map.
You could eliminate DNS as a potential issue by entering the IP address directly into the address bar. This won't work though if the web server is using host headers.
You could eliminate DNS as a potential issue by entering the IP address directly into the address bar. This won't work though if the web server is using host headers.
ASKER
Yeah, the IP address doesn't work either. I'll call my ISP and post back the results. Thanks again for the help. Very frustrating issue.
SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER
Thank you all for your help. On the phone with my ISP. As an update, I've tried connecting to the IP Address, which is the same for all the sites - and I can't access that either. I can on my phone if i have the wifi off...
Anyway, we'll see what they say.
Thanks again for the input.
Also, i did check the hosts file and found nothing but what you'd normally expect.
Anyway, we'll see what they say.
Thanks again for the input.
Also, i did check the hosts file and found nothing but what you'd normally expect.
Do a traceroute for the website you cant access, maybe it can give you a direction where its timing out....
have you tried this diagnostic tool?
http://network-tools.com/
have you tried this diagnostic tool?
http://network-tools.com/
Ask the ISP to flush your local exchange box. Normally does wonders in my experience.
ASKER
Naturally I just got off the phone with ISP before i saw your post Maclean. He didn't have a solution for me and escalated the issue. I ran WhatsUp VIsual TraceRoute - and after 12 hops, it just goes blank. The last hop is Ace Data Centers, Inc (69.27.175.151). I can ping that address - but it looks like after that it just goes away.
I'll try calling my ISP back and seeing if flushing the local exchange box works.
Fun stuff.
I'll try calling my ISP back and seeing if flushing the local exchange box works.
Fun stuff.
SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER CERTIFIED SOLUTION
membership
This solution is only available to members.
To access this solution, you must be a member of Experts Exchange.
ASKER
Sorry for the delay on responding. I ended up replacing the router and that did the trick.
I doesn't make sense why the router specifically had issues with those addresses, but I haven't seen the problem sense.
I split the points, because even though the answer was the router, all the steps were viable - and I really appreciated the help.
Thanks again for your help, and I apologize for the delay in awarding points.
Best Regards,
Steve
I doesn't make sense why the router specifically had issues with those addresses, but I haven't seen the problem sense.
I split the points, because even though the answer was the router, all the steps were viable - and I really appreciated the help.
Thanks again for your help, and I apologize for the delay in awarding points.
Best Regards,
Steve
ASKER
I flushed the DNS on my laptop - which was able to access the website on my client's network, but still no luck.
I also ran the nbtstat -R, but it didn't work.
Again, other websites are up, including websites that are hosted with the same company.
I've noticed two other sites are down - and all 4 websites that are down are wordpress sites. I don't think this is an issue with wordpress, but that's a common theme.
Thanks for your help with this - I'm going a little crazy over here.