Windows XP is unable to access dropbox.com
I have a client running WindowsXP. When they try to access www.dropbox.com, IE fails to load the page with the error message "IE cannot load the webpage". However, the website can be successfully loaded from Google Chrome.
The Dropbox installer is also unable to download any of the installer files from the dropbox server during the installation. This causes the installation to fail.
nslookup correctly resolves dropbox.com. I am also able to ping dropbox.com
The problem occurs on both the administrator account as well as a user account with administrative privileges.
I ran malwarebytes, combofix, adwcleaner, and cleaned up any issues that they found.
Does anyone know what could be causing this block, and yet Google Chrome is not affected?
The Dropbox installer is also unable to download any of the installer files from the dropbox server during the installation. This causes the installation to fail.
nslookup correctly resolves dropbox.com. I am also able to ping dropbox.com
The problem occurs on both the administrator account as well as a user account with administrative privileges.
I ran malwarebytes, combofix, adwcleaner, and cleaned up any issues that they found.
Does anyone know what could be causing this block, and yet Google Chrome is not affected?
I can access https://www.dropbox.com/ with both IE8 and Firefox on this XP machine so I don't believe it is an XP problem. Do you have any add-ons in IE8? What anti-virus are you using?
Try resetting IE to factory defaults, this includes ensuring the advanced settings are reset.
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Windows required service pack 3 to be installed in order to resolve the issue.
do you have set some proxy or restricted sites for IE?