Go Premium for a chance to win a PS4. Enter to Win

x
?
Solved

Windows XP is unable to access dropbox.com

Posted on 2014-11-04
6
Medium Priority
?
1,950 Views
Last Modified: 2014-11-10
I have a client running WindowsXP.  When they try to access www.dropbox.com, IE fails to load the page with the error message "IE cannot load the webpage".  However, the website can be successfully loaded from Google Chrome.

The Dropbox installer is also unable to download any of the installer files from the dropbox server during the installation.  This causes the installation to fail.

nslookup correctly resolves dropbox.com.  I am also able to ping dropbox.com

The problem occurs on both the administrator account as well as a user account with administrative privileges.

I ran malwarebytes, combofix, adwcleaner, and cleaned up any issues that they found.

Does anyone know what could be causing this block, and yet Google Chrome is not affected?
0
Comment
Question by:rdege
6 Comments
 
LVL 19

Expert Comment

by:helpfinder
ID: 40423317
what version of IE do you have?
do you have set some proxy or restricted sites for IE?
0
 
LVL 84

Expert Comment

by:Dave Baldwin
ID: 40423326
I can access https://www.dropbox.com/ with both IE8 and Firefox on this XP machine so I don't believe it is an XP problem.  Do you have any add-ons in IE8?  What anti-virus are you using?
0
 
LVL 13

Expert Comment

by:Rizzle
ID: 40423384
Try resetting IE to factory defaults, this includes ensuring the advanced settings are reset.
0
Concerto Cloud for Software Providers & ISVs

Can Concerto Cloud Services help you focus on evolving your application offerings, while delivering the best cloud experience to your customers? From DevOps to revenue models and customer support, the answer is yes!

Learn how Concerto can help you.

 
LVL 24

Assisted Solution

by:VB ITS
VB ITS earned 2000 total points
ID: 40423405
Are the TLS 1.x boxes ticked in Tools > Internet optionsAdvanced tab > scroll to the bottom in the Settings box, underneath Security?

If not, try ticking the boxes and then access the Dropbox site again.

EDIT: I would also disable SSL 3.0 while you are in the above section as there has been a vulnerability that has been recently discovered which, when exploited, allows an attacker to steal confidential information such as cookies and passwords.

Because of this vulnerability, companies are disabling https access over SSL 3.0 which can be the cause of your issue here. The recommended action is to enable TLS 1.0, 1.1, and 1.2 in IE.

See these articles for more information:
https://technet.microsoft.com/en-us/library/security/3009008.aspx
https://blog.mozilla.org/security/2014/10/14/the-poodle-attack-and-the-end-of-ssl-3-0/
0
 
LVL 1

Accepted Solution

by:
rdege earned 0 total points
ID: 40423999
@helpfinder:  The client is using IE version 8.0, with no proxy configured

@roshan: I reset IE to the default settings, but it had no effect

@vbits: I checked the settings and SSL3, and TLS 1.0 were enabled.  I disabled SSLv3, but that had no effect.

I was wondering why there was no option for TLSv1.1, or TLSv1.2, and discovered that the system only had Service Pack 2 installed.  Upgrading to Service Pack 3 resolved the connectivity problem with dropbox.com.  However, the "internet options -> Advanced -> Security" only shows TLSv1.0.  I guess IE v8.0 does not support TLSv1.1 or TLSv1.2.
0
 
LVL 1

Author Closing Comment

by:rdege
ID: 40432293
Windows required service pack 3 to be installed in order to resolve the issue.
0

Featured Post

Important Lessons on Recovering from Petya

In their most recent webinar, Skyport Systems explores ways to isolate and protect critical databases to keep the core of your company safe from harm.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Can you find a fax from a vendor you saved a decade ago in seconds? Have you ever cursed your PC under your breath during an audit because you couldn’t find the requested statement or driver history?  If you answered no to the first question or yes …
We have adopted the strategy to use Computers in Student Labs as the bulletin boards. The same target can be achieved by using a Login Notice feature in Group policy but it’s not as attractive as graphical wallpapers with message which grabs the att…
Two types of users will appreciate AOMEI Backupper Pro: 1 - Those with PCIe drives (and haven't found cloning software that works on them). 2 - Those who want a fast clone of their boot drive (no re-boots needed) and it can clone your drive wh…
Loops Section Overview

972 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question