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OWA (Exchange 2013) cannot open, create, reply forward

Posted on 2014-11-05
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Last Modified: 2014-12-10
I can logon to Outlook Web App, but nothing else, I cannot open an email, I cannot reply/forward, I cannot even create an email
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Question by:nourben
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Expert Comment

by:Adam Farage
ID: 40424206
What browser? the newer revision of Google Chrome does not allow this as it discontinued a required function within the code: https://productforums.google.com/forum/#!topic/chrome/4fns56FokxY%5B1-25-false%5D
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Author Comment

by:nourben
ID: 40424281
both IE8 and IE11
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Expert Comment

by:Adam Farage
ID: 40424288
http://support.microsoft.com/kb/2866064

Sounds similar, most likely the case. What version of Exchange 2013 are you at? If you are below CU3 I would recommend updating to the latest.
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Author Comment

by:nourben
ID: 40424364
CU6 with Interim Update

I can logon to OWA and read email, but cannot create reply and forward
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LVL 19

Expert Comment

by:Adam Farage
ID: 40424368
Hrm. Let me poke around, for IE11 this is the first time of hearing about this.
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Author Comment

by:nourben
ID: 40424439
I can read emails but when I open it in a new window I get this

something went wrong
Sorry, we can't get that information right now. Please try again later. If the problem continues, contact your helpdesk.
X-OWA-Error: ClientError;exMsg='_nbs' is undefined;file=https://webmail.domain.com/owa/prem/15.0.995.31/scripts/microsoft.exchange.clients.owa2.client.core.controls.richtexteditor.js:2
X-OWA-Version: 15.0.995.31
X-FEServer: EXCHSERVER01
X-BEServer: null
Date: 11/5/2014 5:19:20 PM
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LVL 19

Expert Comment

by:Adam Farage
ID: 40424759
is javascript enabled within IE11? Add the webmail.domain.com (or *.domain.com) to the safe site list?
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Author Comment

by:nourben
ID: 40424833
Still not working
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Accepted Solution

by:
nourben earned 0 total points
ID: 40437369
It's the CU6 Interim Update that caused the issue, and the this is the fix


if anyone is using the Interim Update (Hotfix) "Exchange2013-KB2997209_2997847-x64-en.msp" please be aware of the following bug in this hotfix:

NOTE: Another issue that we have seen only from some E2013 On-Premises customers who installed fixes for any of the above E2013 CU6 related issues is that “Using OWA, users cannot create new messages or reply to existing messages” – These are mostly installer issues where OWA files are not copying correctly in the new version directory. Ideally the content of these two folders, i.e. “V15\ClientAccess\Owa\prem\15.0.995.31” and “V15\ClientAccess\Owa\prem\15.0.995.29” should be identical, now if for any reason, they are not then it can break the OWA experience like described above. Take these steps if you run into related issues:

·        -Backup the contents of “15.0.995.31” folder to a different folder/directory

·        -Copy the files and folders from “15.0.995.29” to “15.0.995.31” folder

         – iisreset

this should fix the issue …

Found it here

https://social.technet.microsoft.com/Forums/en-US/386ce3aa-dba8-49be-858a-e8e20b70b50b/exchange-2013-cu6-coexistence-with-exchange-2007-ru13-activesync-dont-work-http-error-500?forum=exchangesvrdeploy
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Expert Comment

by:mmpopins
ID: 40453466
I just found another workaround, not sure if this was already posted or not.
From chrome, install the IE tab extension, once installed, from IE tab page, under AUTO URL add the full address of your mail ej: https://mail.thisismydomaing.org
Close chrome, and try again.
We weren't unable to even open the login screen and this works, at least for now. :)
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Author Closing Comment

by:nourben
ID: 40490856
After researching myself, I found the solution and posted it for others
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