Error Message when opening a Word 2011 document from the Network share

I support one Apple PC for our marketing department

When the user opens a document from the network share she gets the error I attached below

She can open Word documents saved to her PC

This is the first time this has happened and  the PC is 2 years old so it worked in the past
KKS.png
syarmushAsked:
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serialbandConnect With a Mentor Commented:
Click on the eject symbol next to the share name in your Finder.

Then either Command+K or in the Finder Menu, Select Go --> Connect to Server.  Choose the server.    You may need to do this first to see if you have the server name already saved here.
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serialbandCommented:
Unmount the share and remount it and most of the time it will solve that issue.  OSX does wonky things on the SMB network shares  Which OS version is it?
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syarmushAuthor Commented:
Can you send me directions on how to do this? I do not know what you mean by mount and un-mount
The Version is Mountain Lion
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