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Error Message when opening a Word 2011 document from the Network share

Posted on 2014-11-05
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Last Modified: 2014-11-10
I support one Apple PC for our marketing department

When the user opens a document from the network share she gets the error I attached below

She can open Word documents saved to her PC

This is the first time this has happened and  the PC is 2 years old so it worked in the past
KKS.png
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Question by:syarmush
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3 Comments
 
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Expert Comment

by:serialband
ID: 40425068
Unmount the share and remount it and most of the time it will solve that issue.  OSX does wonky things on the SMB network shares  Which OS version is it?
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Author Comment

by:syarmush
ID: 40425321
Can you send me directions on how to do this? I do not know what you mean by mount and un-mount
The Version is Mountain Lion
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Accepted Solution

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serialband earned 500 total points
ID: 40425378
Click on the eject symbol next to the share name in your Finder.

Then either Command+K or in the Finder Menu, Select Go --> Connect to Server.  Choose the server.    You may need to do this first to see if you have the server name already saved here.
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