Solved

Error Message when opening a Word 2011 document from the Network share

Posted on 2014-11-05
3
152 Views
Last Modified: 2014-11-10
I support one Apple PC for our marketing department

When the user opens a document from the network share she gets the error I attached below

She can open Word documents saved to her PC

This is the first time this has happened and  the PC is 2 years old so it worked in the past
KKS.png
0
Comment
Question by:syarmush
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
3 Comments
 
LVL 30

Expert Comment

by:serialband
ID: 40425068
Unmount the share and remount it and most of the time it will solve that issue.  OSX does wonky things on the SMB network shares  Which OS version is it?
0
 

Author Comment

by:syarmush
ID: 40425321
Can you send me directions on how to do this? I do not know what you mean by mount and un-mount
The Version is Mountain Lion
0
 
LVL 30

Accepted Solution

by:
serialband earned 500 total points
ID: 40425378
Click on the eject symbol next to the share name in your Finder.

Then either Command+K or in the Finder Menu, Select Go --> Connect to Server.  Choose the server.    You may need to do this first to see if you have the server name already saved here.
0

Featured Post

Get Database Help Now w/ Support & Database Audit

Keeping your database environment tuned, optimized and high-performance is key to achieving business goals. If your database goes down, so does your business. Percona experts have a long history of helping enterprises ensure their databases are running smoothly.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

As with any other System Center product, the installation for the Authoring Tool can be quite a pain sometimes. This article serves to help you avoid making these mistakes and hopefully save you a ton of time on troubleshooting :)  Step 1: Make sur…
Set up iPhone and iPad email signatures to always send in high-quality HTML with this step-by step guide.
The view will learn how to download and install SIMTOOLS and FORMLIST into Excel, how to use SIMTOOLS to generate a Monte Carlo simulation of 30 sales calls, and how to calculate the conditional probability based on the results of the Monte Carlo …
The viewer will learn how to create two correlated normally distributed random variables in Excel, use a normal distribution to simulate the return on different levels of investment in each of the two funds over a period of ten years, and, create a …

628 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question