Use Outlook 2010 to Call Using My Smartphone
Posted on 2014-11-05
Ladies and Gentlemen
We use Outlook 2010 with extensive Contact lists. To improve productivity, we would like to use the "Click to Call" feature in Outlook so that we can initiate telephone calls by right clicking on a contact, following the call option and selecting the telephone number. For some reason, our VOIP provider has been unable to provide that functionality for us with our desk phones. Does Outlook 2010 have the functionality to push those calls through our smartphones? I know we can connect the smartphones to our laptops using a Bluetooth connection. We can also connect Bluetooth headsets to the laptops so that you can use wireless audio with the laptop. Is there a way to click a contact in Outlook to place a call through the smartphone while using the Bluetooth headset as an interface. It would make it so simple to log the calls, record the times, add notes regarding the call and save time wasted on typing 10 digit numbers, wrong numbers, etc.
I have been searching all day for a solution thinking this would be an easy process. But I am having difficulty finding paragraphs that even address the issue. Is Outlook and Smartphone technology insufficient to provide these functions?
Thank you in advance for your time and efforts!