asked on

Some workstations stop have the antivirus definitions updating, why?

This is using Symantec cloud for 80 workstations. Recently, found that about 13 xp workstations stop to have the anti virus definitions updated. These workstations do not have Internet access, but, they are allowed to access Symantec websites with http/https access. I checked the firewall, and the same settings remained. What could be the problem?

Thanks in advance.

ComputerTechie

Have you tried manually updating the definition then seeing in they will update after that.

CT

btan

Besides manual update test, see also

Low disk space on a Symantec Endpoint Protection client
http://www.symantec.com/business/support/index?page=content&id=TECH141811

How to clear out corrupted definitions for a Symantec Endpoint Protection client manually
http://www.symantec.com/business/support/index?page=content&id=TECH103176

How to manually update definitions for a managed Symantec Endpoint Protection Client using the .jdb file
http://www.symantec.com/business/support/index?page=content&id=TECH104363

In case, if the SEP client is unmanaged then check this

SEPM not updating virus defs
https://www-secure.symantec.com/connect/forums/sep-121-unmanaged-client-not-updating

Else try reinstall the agent package and see if it can get updates again..

MichaelBalack

ASKER

Hi, this is using Symantec cloud but not SEPM client...

ASKER CERTIFIED SOLUTION

btan

membership

This solution is only available to members.

To access this solution, you must be a member of Experts Exchange.

Start Free Trial

MichaelBalack

ASKER

At the end, lodge a support to Symantec and problem resolved