Some workstations stop have the antivirus definitions updating, why?

This is using Symantec cloud for 80 workstations. Recently, found that about 13 xp workstations stop to have the anti virus definitions updated. These workstations do not have Internet access, but, they are allowed to access Symantec websites with http/https access. I checked the firewall, and the same settings remained. What could be the problem?

Thanks in advance.
LVL 1
MichaelBalackAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

ComputerTechieCommented:
Have you tried manually updating the definition then seeing in they will update after that.

CT
0
btanExec ConsultantCommented:
Besides manual update test, see also

Low disk space on a Symantec Endpoint Protection client
http://www.symantec.com/business/support/index?page=content&id=TECH141811

How to clear out corrupted definitions for a Symantec Endpoint Protection client manually
http://www.symantec.com/business/support/index?page=content&id=TECH103176

How to manually update definitions for a managed Symantec Endpoint Protection Client using the .jdb file
http://www.symantec.com/business/support/index?page=content&id=TECH104363

In case, if the SEP client is unmanaged then check this

SEPM not updating virus defs
https://www-secure.symantec.com/connect/forums/sep-121-unmanaged-client-not-updating

Else try reinstall the agent package and see if it can get updates again..
0
MichaelBalackAuthor Commented:
Hi, this is using Symantec cloud but not SEPM client...
0
btanExec ConsultantCommented:
looks like in the past the Symantec forum shared on likely similar case with symptom and re-installation cum fix released from support is concluded to solve. See link. You may be good to raise a support call http://www.symantec.com/connect/forums/sep-cloud-update-issued-9-12-2012-causing-issue-xp-workstations
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
MichaelBalackAuthor Commented:
At the end, lodge a support to Symantec and problem resolved
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Anti-Virus Apps

From novice to tech pro — start learning today.