asked on

Office 365 - Sorry, it looks like that email address is already in use. Use another one.

I am trying to create a new user with a new email address but get the error "Sorry, it looks like that email address is already in use. Use another one."

The email address has been created previously by mistake & then deleted.

I am sure that the email address hasn't been assign to another user, they are only 2 & I have checked the aliases.

How if by any chance the email address I need to create in the system can be removed entirely to make sure I can create a fresh one.

Thanks

Regards

ReneD100

I've noticed It takes a while before the address gets released again by the system. After a few hours I could re-create the same address again/

Alan Hardisty

You can use the following command in PowerShell to find and identify an account that is using the address you want to create:

Get-Recipient | where {$_.EmailAddresses -match "emailaddress@"} | ft Name, RecipientType, EmailAddresses

Then you can modify the account / distribution group or whatever is using the address and go on to create the account you want to create.

Alan

ReneD100

@Alan: Powershell on 365?

VB ITS

Yes, it's possible ReneD100. See here for more information: http://technet.microsoft.com/en-us/library/dn568015.aspx

Alan Hardisty

Absolutely. Use it all the time.

ReneD100

Cool, didnt know that would work. Thanks for the link!

defrey

ASKER

@ Alan

Command is not working for me
"Get-Recipient | where {$_.fred@sitename.com -match "fred@sitename.com"} | ft Name, RecipientType, EmailAddresses"

Please screen shot of error attached

Thanks
Capture.png

Alan Hardisty

You have modified a bit too much of the script. Try the following:

Get-Recipient | where {$_.EmailAddresses -match "fred@sitename.com"} | ft Name, RecipientType, EmailAddresses

Alan

defrey

ASKER

Still no success, but get a different error now

"The Term "Get recipient" is not recognised as the name of a cmdlet, function, script file ..........

Thanks

Alan Hardisty

There is a Minus symbol between Get and Recipient - the error seems to suggest you aren't adding it.

Please copy / paste the command or type it out carefully / accurately.

Alan

defrey

ASKER

Hi Alan,

The exact steps that I am doing are:

1) Open powershell as administrator

2) $Cred = Get-credential
I enter the admin user & password

3) Copy & paste
Get-Recipient | where {$_.EmailAddresses -match "fred@sitename.com"} | ft Name, RecipientType, EmailAddresses

Thats it

Then the error
""The Term "Get recipient" is not recognised as the name of a cmdlet, function, script file .'

not sure what I am missing?

ASKER CERTIFIED SOLUTION

Alan Hardisty

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