Solved

strange issue with word

Posted on 2014-11-06
8
115 Views
Last Modified: 2014-11-10
Hello I have an issue with word in a windows 7 pro 32bit runnig in an HP Compaq 8000 quad 4gb ram.

Suddenly the word became to made somthings like the arrow icon switch to circle icon very fast, and again an arrow icon.

When we were to print, in the screen where we made a lot of selections, the downlist to select duplex, simple... was continously downlist and the icon changing to arrow to circle and viceversa. So It's impossible to select nothing.

We as using and old office version, we noiw have changed to office 2013 but the issue still is on. I have cleaned the registry and temp files.

If I open session with another user, the word  works fine, so the problem is in the user session.

I don't want to delete the user and reinstall all again.

How can I Clean all the thinks relationated with office in the user files, appdata....registry....?

Thanks
0
Comment
Question by:limmontreefree
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
  • 2
  • +1
8 Comments
 
LVL 76

Expert Comment

by:GrahamSkan
ID: 40426042
Various items in the user profile can become corrupted. They include the Normal template and a couple of registry keys. The solution is to delete them and to allow Word to recreate them.

This article http://support.microsoft.com/default.aspx/kb/921541 from Microsoft explains the steps more fully and for later versions of Word there is an automatic Fix-it programme.
0
 
LVL 95

Expert Comment

by:John Hurst
ID: 40426054
If I open session with another user, the word  works fine, so the problem is in the user session.

People damage Windows profiles - it happens all the time.

Try uninstall all versions of Office completely. Do not leave an old Office version installed if you have moved to Office 2013. Make sure everything Office is uninstalled including (for some versions) bits that are Office in Programs and Features but different than the main Office entry. Just be certain everything Office is uninstalled.

Now restart and install Office, go to Office Updates and update it.

See if that works. My guess is no and then your only recourse is to create a new profile and delete the old one.
0
 

Author Comment

by:limmontreefree
ID: 40426351
Hello John, i have tried to uninstall and reinstall Office but the issue still is on.

Thanks.
0
Turn your laptop into a mobile console!

The CV211 Laptop USB Console Adapter provides a direct Laptop-to-Computer connection for fast and easy remote desktop access with no software to install.

 
LVL 95

Expert Comment

by:John Hurst
ID: 40426423
If you cannot uninstall Office there is something wrong with the computer operating system. You have tried another Windows user profile without success as well.

So going from here:

1. Run System File Checker. Open an admin command prompt and run SFC /SCANNOW. Allow to complete, run again, close out and restart. Can you now uninstall Office?

2. Run a Windows 7 Repair Install. You need a Windows 7 DVD to do this. Here is a Seven Forums Tutorial with steps on Repair Install.

http://www.sevenforums.com/tutorials/3413-repair-install.html

If this looks daunting or you want to be sure of a fix for this, back up, format and reinstall Windows 7.
0
 

Author Comment

by:limmontreefree
ID: 40426543
John, I can uninstall perfectly and install again perfectly.

But i issue still is on.  

Thanks
0
 
LVL 95

Expert Comment

by:John Hurst
ID: 40426548
I understand, but if the issue prevails, you need to try the Windows Repair steps I outlined.
0
 
LVL 76

Expert Comment

by:GrahamSkan
ID: 40426632
Deliberately, uninstalling and reinstalling Office products will not disturb user settings, so if the data saved in the profile has become anomalous, that process cannot help.

Do try the steps or the fix in the Microsoft article that I suggested.
0
 
LVL 92

Accepted Solution

by:
nobus earned 500 total points
ID: 40427873
you can use a fixit for removing office completely  http://support2.microsoft.com/kb/971179/nl
0

Featured Post

Get 15 Days FREE Full-Featured Trial

Benefit from a mission critical IT monitoring with Monitis Premium or get it FREE for your entry level monitoring needs.
-Over 200,000 users
-More than 300,000 websites monitored
-Used in 197 countries
-Recommended by 98% of users

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

There are many software programs on offer that will claim to magically speed up your computer. The best advice I can give you is to avoid them like the plague, because they will often cause far more problems than they solve. Try some of these "do it…
I was prompted to write this article after the recent World-Wide Ransomware outbreak. For years now, System Administrators around the world have used the excuse of "Waiting a Bit" before applying Security Patch Updates. This type of reasoning to me …
This Micro Tutorial will go in depth within Systems and Security in Windows 7 and will go into detail regarding Action Center, Windows Firewall, System, etc. This will be demonstrated using Windows 7 operating system.
This Micro Tutorial will give you a introduction in two parts how to utilize Windows Live Movie Maker to its maximum editing capability. This will be demonstrated using Windows Live Movie Maker on Windows 7 operating system.

734 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question