Solved

Emails go missing when I dropped them into certain folders in Outlook 2010

Posted on 2014-11-06
3
100 Views
Last Modified: 2014-11-11
I have a client that is using Microsoft Outlook 2010 he is using IMAP for receiving emails. He can receive the emails just fine however when he wants to move the emails into folders on his "computer" the emails simply disappear. This is not happening on all folders just 2 of them that we have found so far.

Any Ideas as to what might be going on?

Thanks
Pat
0
Comment
Question by:Pat Clancy
  • 2
3 Comments
 
LVL 6

Expert Comment

by:Pedro Gama
ID: 40426445
Hello,

might be the exchange server version. If it's 2003 and you're using a 2010 client you may run into refresh issues.

This as happened before on our infra estructure. The exchange team can install a update to solve this issue or update to exchange 2010.

Hope it helps
PG
0
 

Accepted Solution

by:
Pat Clancy earned 0 total points
ID: 40426526
Actually, I found the solution. Somehow, a filter got turned on and was actually just hiding the email. I went to:  View>View Settings>Reset Current View and the emails magically appeared.
Thank you for your help.
0
 

Author Closing Comment

by:Pat Clancy
ID: 40434615
I found the answer on Microsoft.com
0

Featured Post

Is Your Active Directory as Secure as You Think?

More than 75% of all records are compromised because of the loss or theft of a privileged credential. Experts have been exploring Active Directory infrastructure to identify key threats and establish best practices for keeping data safe. Attend this month’s webinar to learn more.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Follow this checklist to learn more about the 15 things you should never include in an email signature from personal quotes, animated gifs and out-of-date marketing content.
This article lists the top 5 free OST to PST Converter Tools. These tools save a lot of time for users when they want to convert OST to PST after their exchange server is no longer available or some other critical issue with exchange server or impor…
This video shows where to find templates, what they are used for, and how to create and save a custom template using Microsoft Word.
Many of my clients call in with monstrous Gmail overloading issues with Outlook. A quick tip is to turn off the All Mail and Important folders from synching. Here is a quick video I made to show you how to turn off these and other folders in Gmail s…

864 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

21 Experts available now in Live!

Get 1:1 Help Now