Solved

Emails go missing when I dropped them into certain folders in Outlook 2010

Posted on 2014-11-06
3
103 Views
Last Modified: 2014-11-11
I have a client that is using Microsoft Outlook 2010 he is using IMAP for receiving emails. He can receive the emails just fine however when he wants to move the emails into folders on his "computer" the emails simply disappear. This is not happening on all folders just 2 of them that we have found so far.

Any Ideas as to what might be going on?

Thanks
Pat
0
Comment
Question by:Pat Clancy
  • 2
3 Comments
 
LVL 6

Expert Comment

by:Pedro Gama
ID: 40426445
Hello,

might be the exchange server version. If it's 2003 and you're using a 2010 client you may run into refresh issues.

This as happened before on our infra estructure. The exchange team can install a update to solve this issue or update to exchange 2010.

Hope it helps
PG
0
 

Accepted Solution

by:
Pat Clancy earned 0 total points
ID: 40426526
Actually, I found the solution. Somehow, a filter got turned on and was actually just hiding the email. I went to:  View>View Settings>Reset Current View and the emails magically appeared.
Thank you for your help.
0
 

Author Closing Comment

by:Pat Clancy
ID: 40434615
I found the answer on Microsoft.com
0

Featured Post

VMware Disaster Recovery and Data Protection

In this expert guide, you’ll learn about the components of a Modern Data Center. You will use cases for the value-added capabilities of Veeam®, including combining backup and replication for VMware disaster recovery and using replication for data center migration.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Is your Office 365 signature not working the way you want it to? Are signature updates taking up too much of your time? Let's run through the most common problems that an IT administrator can encounter when dealing with Office 365 email signatures.
This video shows where to find templates, what they are used for, and how to create and save a custom template using Microsoft Word.
Excel styles will make formatting consistent and let you apply and change formatting faster. In this tutorial, you'll learn how to use Excel's built-in styles, how to modify styles, and how to create your own. You'll also learn how to use your custo…

803 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question