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Emails go missing when I dropped them into certain folders in Outlook 2010

Posted on 2014-11-06
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Last Modified: 2014-11-11
I have a client that is using Microsoft Outlook 2010 he is using IMAP for receiving emails. He can receive the emails just fine however when he wants to move the emails into folders on his "computer" the emails simply disappear. This is not happening on all folders just 2 of them that we have found so far.

Any Ideas as to what might be going on?

Thanks
Pat
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Question by:Pat Clancy
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3 Comments
 
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Expert Comment

by:Pedro Gama
ID: 40426445
Hello,

might be the exchange server version. If it's 2003 and you're using a 2010 client you may run into refresh issues.

This as happened before on our infra estructure. The exchange team can install a update to solve this issue or update to exchange 2010.

Hope it helps
PG
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Accepted Solution

by:
Pat Clancy earned 0 total points
ID: 40426526
Actually, I found the solution. Somehow, a filter got turned on and was actually just hiding the email. I went to:  View>View Settings>Reset Current View and the emails magically appeared.
Thank you for your help.
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Author Closing Comment

by:Pat Clancy
ID: 40434615
I found the answer on Microsoft.com
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