Solved

Emails go missing when I dropped them into certain folders in Outlook 2010

Posted on 2014-11-06
3
107 Views
Last Modified: 2014-11-11
I have a client that is using Microsoft Outlook 2010 he is using IMAP for receiving emails. He can receive the emails just fine however when he wants to move the emails into folders on his "computer" the emails simply disappear. This is not happening on all folders just 2 of them that we have found so far.

Any Ideas as to what might be going on?

Thanks
Pat
0
Comment
Question by:Pat Clancy
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 2
3 Comments
 
LVL 6

Expert Comment

by:Pedro Gama
ID: 40426445
Hello,

might be the exchange server version. If it's 2003 and you're using a 2010 client you may run into refresh issues.

This as happened before on our infra estructure. The exchange team can install a update to solve this issue or update to exchange 2010.

Hope it helps
PG
0
 

Accepted Solution

by:
Pat Clancy earned 0 total points
ID: 40426526
Actually, I found the solution. Somehow, a filter got turned on and was actually just hiding the email. I went to:  View>View Settings>Reset Current View and the emails magically appeared.
Thank you for your help.
0
 

Author Closing Comment

by:Pat Clancy
ID: 40434615
I found the answer on Microsoft.com
0

Featured Post

Independent Software Vendors: We Want Your Opinion

We value your feedback.

Take our survey and automatically be enter to win anyone of the following:
Yeti Cooler, Amazon eGift Card, and Movie eGift Card!

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

How to resolve IMCEAEX NDRs in Exchange or Exchange Online related to invalid X500 addresses.
The viewer will learn how to  create a slide that will launch other presentations in Microsoft PowerPoint. In the finished slide, each item launches a new PowerPoint presentation and when each is finished it automatically comes back to this slide: …
This video shows how to remove a single email address from the Outlook 2010 Auto Suggestion memory. NOTE: For Outlook 2016 and 2013 perform the exact same steps. Open a new email: Click the New email button in Outlook. Start typing the address: …

738 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question