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Why would some UI's looked "scrunched" on some pcs, but not on all pcs, in the same office ?

Posted on 2014-11-06
Medium Priority
Last Modified: 2015-03-31
Hello folks.
Windows 7 enterprise 64 bit on all pcs in the office.
All at the same Microsoft update level.
All have the same model monitors.
All have the same drivers.
All are set at the same resolution.
All have the "Smaller - 100%(default)" selected.
All running the same set of applications.
Yet, on some pcs, when an application is running, it looks all "scrunched".
Please see the attached wordpad document for an example.

Any ideas or suggestions as to how I might resolve this would be greatly appreciated.
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LVL 16

Expert Comment

by:Joshua Grantom
ID: 40426719
is there a zoom capability within the application?

Try holding Ctrl and moving the mouse wheel up and down?
ID: 40426745
Good idea.
There isn't.
But, I did try the mouse wheel, just to be sure.
That didn't make any difference.

LVL 99

Expert Comment

by:John Hurst
ID: 40426747
Also see if in Windows Display options,  text size is bigger than default. That should not affect what you are seeing, but check just to be certain.

Following along from the above post, is view set to 100%
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ID: 40426761
Thank you for that reply.
It is NOT bigger than the default.
So, I'm thinking THAT, is all good.

Most unusal.
LVL 99

Expert Comment

by:John Hurst
ID: 40426765
There are several settings in Windows Display options including Message Box as well as text. You might check each setting (a dozen in total) including Icon sizes. It does look like Windows is "bigger" than Word.
LVL 16

Expert Comment

by:Joshua Grantom
ID: 40426804
Is this a custom application? maybe one of the DLL's for text/screen formatting is damaged? Maybe a re-install?
ID: 40426821
John !
I wonder what
"It looks like Windows is "bigger" than Word", means ?
LVL 99

Expert Comment

by:John Hurst
ID: 40426829
Icons can be re-sized in Windows and the box in Word may be getting its size from Windows. That is what I meant. Sorry to be unclear.
ID: 40426834

Thanks for your reply.

It IS a custom application.
The developer tells us they rely on the Tahome font (default with Windows) being installed.
And it IS installed.

I have uninstalled and reinstalled the application on two of the pcs experiencing the issue but, without any improvement.

Interestingly enough, I don't "see" this behavior with any other application on the pc.  (IE: MS office.)
ID: 40426839
John !

OKay, thanks.
I "get" it now.
LVL 99

Expert Comment

by:John Hurst
ID: 40426842
The custom application may be using Windows to get it icon sizes and font sizes. Look in the Windows Display and check.
LVL 88

Expert Comment

ID: 40426854
"All have the same drivers."

Do they also all have the same graphic cards? If not, then the drivers may need to be different...

"All are set at the same resolution."

Is that the display's max resolution, or something lower? You should always use the display's max resolution...
ID: 40426868
Ah ....
Good points.
I need to check.
LVL 99

Expert Comment

by:John Hurst
ID: 40426877
@rkode :

Right click on the Desktop and select Personalize. On the screen that comes up  click on the link below Windows Colour.

That brings up the Window Colour and Appearance Window.

Look, for example, at Icon. Size (default) is 32, Font  (default) is 8. Try changing this and look at ALL of them (about 20).

Sorry my machine is Windows 8 and you are using Windows 7. I took the stuff above from a Windows 7 machine beside me.
LVL 16

Expert Comment

by:Joshua Grantom
ID: 40426878
I still think it may be on the developer side.

If they are using AutoScaleMode it could be throwing it off.
ID: 40440264
Hello again folks.
And thanks much, once again, for your interest in my issue.
I do appreciate it.

I still have not resolved the issue.
But, I am pursuing the following:

Some of our pcs have the following DWORD (32 bit) registry value name.
And some do not.
HKEY_CURRENT_USER\Control Panel\Desktop
LogPixels  REG_DWORD  0x00000060 (96)

I haven’t checked every pc yet.
But of the ones that I have checked, that are experiencing the issue, they are missing the above registry entry.

If I choose the “Make text and other items larger or smaller” option (right click on the desktop and choose screen resolution), and then choose one of the three options available, the above registry entry is created with the appropriate value.
Small 100%     = 60 (96)
Medium 125% = 78 (120)
Large 150%    = 90 (144)  

My next step, is to take over one of the pcs experiencing the issue and create the above registry entry with the 60 (96) value and see if that makes a difference.

My issue is that I am not “in the room” with thes pcs.
Rather they are across the country.
So, there are some logistics involved with regards getting access to them.

I wonder, what “value” is used by default in the absence of the above registry entry.

I’ll update my posts, as I learn more.

LVL 16

Expert Comment

by:Joshua Grantom
ID: 40440333
That would be interesting if that is the issue.
LVL 59

Expert Comment

ID: 40498696
Not enough information to confirm an answer.
ID: 40488837
Please don't close this issue.  
The problem I am trying to resolve is within the confines of a banking system.
And because of this, it takes "forever", to try anything. (Security you understand.)

If this incident must be closed, please allow me to close it as I will assign points to the good folks who did reply.

Accepted Solution

Accidental Hyper-V Administrator earned 0 total points
ID: 40690136
It has been some time, and I hope everyone is well.

I apologize for how log things took, for me to reply but .....
The issue was occurring in a Banking environment (and you either already know or can imagine how "locked down" things are.)
Then on top of that, my subscription to EE lapsed and it took some time to get it "re-approved and paid for" (Which has just now, occurred.) allowing me to make this post.

Anyway, here is the solution to the issue we have been chasing.

Basically, if you have a high resolution screen at install time, Win7 will install a larger font set (125%) by default.
If you then choose go back to the standard font size (100%), Windows will keep some of the large fonts even though everything else is adjusted for standard fonts, causing programs that use these fonts to break because the text will not always fit inside the GUI.

Once the above solution was applied, the font issue was corrected at immediately.
(We only needed to change the MS Sans Serif 8,10,12,14,18,24 value.  Not any of the others referenced in the posting.)

Anyway, I wanted to post the solution (In case anyone else has this happen to them.)
And to say "thanks" to everyone.

Ray in Wisconsin

Author Closing Comment

by:Accidental Hyper-V Administrator
ID: 40697879
It works (Thank goodness).

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