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Help_ATL
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Internet Explorer 8 not loading webpage it shuts down and brings up a file download box.

When opening IE8 home page does not load. When you go to any web site like Google or Adobe IE shuts down and brings up a file download dialog box wanting to save/cancel the web page. Tried re registering IE8, disabling windows startup options and ran a sfc /scannow and those did not correct the issue.

I was able to upgrade to IE11 and that worked with no issues. Unfortunately we can't use IE11 for some of our applications.
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jcimarron

8/22/2022 - Mon
ASKER CERTIFIED SOLUTION
John

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jcimarron

Help_ATL --
Since you are limited in your options, you could try a Repair of IE
http://iefaq.info/index.php?action=artikel&;cat=42&id=133&artlang=en
Help_ATL

ASKER
For this particular laptop, we must use IE8 because it is used by our Payroll Department with ADP and they require IE8.

We've tried all the proposed solutions thus far and there has been no change.

The only thing that works is when we installed IE11 - but again, we cannot use anything but IE8 in this instance.

Any other suggestions?
John

our Payroll Department with ADP and they require IE8.

I use ADP Payroll with IE11 on Windows 8.1 just fine. You might wish to contact ADP support.
Your help has saved me hundreds of hours of internet surfing.
fblack61
jcimarron

Help_ATL--
"We've tried all the proposed solutions thus far and there has been no change."
Did you try the Repair IE suggested in http:#a40428922  ?

http://iefaq.info/index.php?action=artikel&;cat=42&id=133&artlang=en
Help_ATL

ASKER
Yes we did try the repair suggested in http://iefaq.info/index.php?action=artikel&;cat=42&id=133&artlang=en and had the same result.

We also found that Internet Options from the Control Panel won't open to perform a reset.
John

We also found that Internet Options from the Control Panel won't open to perform a reset



That means a problem with the operating system.

Try running System File Checker:  SFC /SCANNOW from an admin command prompt.

Try restoring the system to a prior point.
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jcimarron

Help_ATL --
Whenever there are several problems, a Repair Install may be the right course of action.

http://www.sevenforums.com/tutorials/3413-repair-install.html
It should not affect your installed programs or personal data, but a backup first is always a good idea.  And it should install a fresh IE8.  Do you remember if you ever had IE9 on the PC?
Help_ATL

ASKER
I did run a system file checker and while it did correct some corrupted files it still didn't correct my IE8 issue.

I'm not sure if this system ever had IE9. I know windows update upgraded it to IE11 at one time. I'll try to restore to a prior point see if that makes a difference. If that doesn't work I will try the repair.
Help_ATL

ASKER
Tried to repair but still would not resolve issue. Looks like we are going to wipe out PC and start from scratch. Thanks for all the suggestions.

Admins please close out this discussion.

Thanks
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rwheeler23
jcimarron

Help_ATL--
"Tried to repair but still would not resolve issue."
What do you mean?  Would Repair Install not work?  It is very similar to a Clean Install (which I suspect is what you mean by "wipe out PC")  but your installed programs and personal data are not affected.  So recovery is simpler.

Do not confuse Repair Install with System Recovery/Startup Repair.

Detailed procedure for Repair Install is here
http://www.sevenforums.com/tutorials/3413-repair-install.html
jcimarron

Help_ATL--
"Tried to repair but still would not resolve issue."
 What do you mean?
I would like to hear further from you.
John

If a Repair Install will not work, then you really are stuck with backing up and then reinstalling Windows. When "nothing works" Windows Reinstall is your only real option.
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jcimarron

Help_ATL --
It would be good to hear from you.

"Admins please close out this discussion."
Closing is your responsibility, not that of Admins.
https://www.experts-exchange.com/help/viewHelpPage.jsp?helpPageID=24