This is an example of how "Technical Support" is an oxymoron: WD refuses to admit its problems with Java; and, Netgear (WNDR3400v3) refuses to acknowledge its difficulties with a WD External HD. With that kind of attitude how can anything be resolved???
THE PROBLEM: If I attempt to access the MyCloud drive through "Network" in Windows Explorer, everything is fine.
However: the WD MyCloud is directly connected to my Netgear router with a static address (192.168.1.5); thereby making the drive accessible to both my laptop and my wife's laptop on our wireless network.
I have heard the words "ports" "certificates" thrown around but nothing conclusive.
Each time I attempt to access the WD MyCloud drive through the WD MyCloud icon, the connection stops with a message about secure networks and certificates??? Having dealt with these 2 companies over their hardware and connection problems, I admit 2 things: (1) I am frustrated by their less than professional behavior; and (2) with so many ideas thrown at me, I admit I am terribly, awfully confused.
Please! Please! If there is anyone who can help me: I need you!!!
Also, please find the jpg image of the message I receive each time I attempt to access the WD MyCloud drive through the MyCloud desktop icon.
In advance, I THANK YOU!