Solved

Undeliverable E-mail

Posted on 2014-11-07
2
92 Views
Last Modified: 2014-11-26
Hi

This is a generic question.

If an e-mail is not delivered and there is no bounce back message what are the steps I should check to spot the problem. let us assume that I use Outlook 2010,2013 and Exchange 2010,13

I know there could be many things to check but as a novice in the exchange world I would like to have something as a reference.

Thanks
0
Comment
Question by:M SOS
2 Comments
 
LVL 1

Accepted Solution

by:
pcguy-za earned 250 total points
ID: 40427949
If it doesn't get delivered or bounce back it must have been sidetracked somewhere.  Most lightly a spam filter has taken it.  So check what spam filters you can along the way.

Is it internal only Exchange mail or mail that goes out via SMTP at some point?
0
 
LVL 7

Assisted Solution

by:dsnegi_25dec
dsnegi_25dec earned 250 total points
ID: 40454580
first check on message queue on server...

then check gateway level .........If message is cleared from your gateway to internet after that you don't have any option.
0

Featured Post

Do You Know the 4 Main Threat Actor Types?

Do you know the main threat actor types? Most attackers fall into one of four categories, each with their own favored tactics, techniques, and procedures.

Join & Write a Comment

Sometimes Outlook might have problems sending a message. There may be various causes- corrupted PST, AV scanner etc. The message, instead of going to the Sent Items folder, sits in the Outbox indefinitely. To remove it you can use a free tool cal…
Marketers need statistics and metrics like everybody else needs oxygen. In this article we explain how to enable marketing campaign statistics for Microsoft Exchange mail.
In this video we show how to create a Shared Mailbox in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Recipients >> Sha…
In this video we show how to create a Contact in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: First we need to log into the Exchange Admin Center. Navigate to the Recipients >> Contact ta…

757 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

23 Experts available now in Live!

Get 1:1 Help Now