Solved

Skype - Cant start video. Try closing other programs that might be using your webcam

Posted on 2014-11-07
5
3,864 Views
Last Modified: 2016-11-23
I keep getting this message when trying to use my webcam in Skype.
I have:

Reinstalled the Webcam drivers
Downloaded the updated firmware for the web camera
Checked the physical ID of the device and ran Process Explorer to see if anything else was using the camera
Renamed the Skype folders in app data
Completely uninstalled and reinstalled Skype.

The laptop I am using is a Dell Latitude 6430u
0
Comment
Question by:Jaz2012
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 3
  • 2
5 Comments
 
LVL 18

Expert Comment

by:awawada
ID: 40431588
I can't see an error message. Can you post a print screen?
0
 

Author Comment

by:Jaz2012
ID: 40431617
The error message is the one in the title -Cant start video. Try closing other programs that might be using your Web Cam.
0
 
LVL 18

Expert Comment

by:awawada
ID: 40440884
Test your webcam at Test Webcam:
http://www.testwebcam.com/

Is the cam working?
0
 

Accepted Solution

by:
Jaz2012 earned 0 total points
ID: 40442162
I have fixed it,  thanks for your help anyway awanda.
I deleted the driver manually in Windows 8 and updated the laptop to windows 8.1 which forced a  reinstall of the drivers (as the drivers are held in the windows repository)  and now my Webcam is working.  Looks to be a driver issue.
0
 

Author Closing Comment

by:Jaz2012
ID: 40449420
Because this worked for me.
0

Featured Post

Online Training Solution

Drastically shorten your training time with WalkMe's advanced online training solution that Guides your trainees to action. Forget about retraining and skyrocket knowledge retention rates.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

How can MDaemon MRK files and MSG files work together? We can also say that, how worldclient and Outlook connecter works, using both application collectively you can view your mails, contacts, calendar, task, notes. In this article you can unders…
Being able to change email signatures is made really simple with email signature software and services.
This tutorial gives a high-level tour of the interface of Marketo (a marketing automation tool to help businesses track and engage prospective customers and drive them to purchase). You will see the main areas including Marketing Activities, Design …
In this Experts Exchange video Micro Tutorial, I'm going to show how small business owners who use Google Apps can save money by setting up what is called a catch-all email address in their Gmail accounts. By using the catch-all feature, small busin…

617 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question