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Skype - Cant start video. Try closing other programs that might be using your webcam

Posted on 2014-11-07
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Last Modified: 2016-11-23
I keep getting this message when trying to use my webcam in Skype.
I have:

Reinstalled the Webcam drivers
Downloaded the updated firmware for the web camera
Checked the physical ID of the device and ran Process Explorer to see if anything else was using the camera
Renamed the Skype folders in app data
Completely uninstalled and reinstalled Skype.

The laptop I am using is a Dell Latitude 6430u
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Question by:Jaz2012
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LVL 18

Expert Comment

by:awawada
ID: 40431588
I can't see an error message. Can you post a print screen?
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Author Comment

by:Jaz2012
ID: 40431617
The error message is the one in the title -Cant start video. Try closing other programs that might be using your Web Cam.
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LVL 18

Expert Comment

by:awawada
ID: 40440884
Test your webcam at Test Webcam:
http://www.testwebcam.com/

Is the cam working?
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Accepted Solution

by:
Jaz2012 earned 0 total points
ID: 40442162
I have fixed it,  thanks for your help anyway awanda.
I deleted the driver manually in Windows 8 and updated the laptop to windows 8.1 which forced a  reinstall of the drivers (as the drivers are held in the windows repository)  and now my Webcam is working.  Looks to be a driver issue.
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Author Closing Comment

by:Jaz2012
ID: 40449420
Because this worked for me.
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