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items placed in print queue while away from the office on a laptop  will not print after the  laptop is reconnected to office network.

Posted on 2014-11-07
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Last Modified: 2014-11-07
I have an end user that states in the past when he takes his laptop home and works that he will send items to the in office printer knowing it will stack in the printer queue on his laptop.  He states once he has arrived in the office and is connected to the office network the queue empties to the printer and the print items are printed without issue.  
This feature that he has used several times in the past has stopped working.  I was unaware that he had the ability to do this and I have no idea why it no longer works.  
When I check to see the default printer it was not the printer he said he had chosen to print to.  I changed the default printer and the items are in queue for "any printer" I set as default.  
smoking mirrors....
I say it never worked to start with but Maybe someone here can help to confirm or deny.  Thank you!!
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Question by:glwbco
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Emmanuel Adebayo earned 500 total points
ID: 40428363
If you send a job to an offline printer, the job will be in teh printer queue until the printer is online. Yes, it suppose to work for your as he/she has described. Now that is not working, it might be that the they have reconfigure the port that he/she is connecting you will need to check this. Also, check that the printer has not been replaced with another one, the driver might need to be reinstalled

regards
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