items placed in print queue while away from the office on a laptop will not print after the laptop is reconnected to office network.

I have an end user that states in the past when he takes his laptop home and works that he will send items to the in office printer knowing it will stack in the printer queue on his laptop.  He states once he has arrived in the office and is connected to the office network the queue empties to the printer and the print items are printed without issue.  
This feature that he has used several times in the past has stopped working.  I was unaware that he had the ability to do this and I have no idea why it no longer works.  
When I check to see the default printer it was not the printer he said he had chosen to print to.  I changed the default printer and the items are in queue for "any printer" I set as default.  
smoking mirrors....
I say it never worked to start with but Maybe someone here can help to confirm or deny.  Thank you!!
glwbcoAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Emmanuel AdebayoGlobal Windows Infrastructure Engineer - ConsultantCommented:
If you send a job to an offline printer, the job will be in teh printer queue until the printer is online. Yes, it suppose to work for your as he/she has described. Now that is not working, it might be that the they have reconfigure the port that he/she is connecting you will need to check this. Also, check that the printer has not been replaced with another one, the driver might need to be reinstalled

regards
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
Printers and Scanners

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.