items placed in print queue while away from the office on a laptop will not print after the laptop is reconnected to office network.

I have an end user that states in the past when he takes his laptop home and works that he will send items to the in office printer knowing it will stack in the printer queue on his laptop.  He states once he has arrived in the office and is connected to the office network the queue empties to the printer and the print items are printed without issue.  
This feature that he has used several times in the past has stopped working.  I was unaware that he had the ability to do this and I have no idea why it no longer works.  
When I check to see the default printer it was not the printer he said he had chosen to print to.  I changed the default printer and the items are in queue for "any printer" I set as default.  
smoking mirrors....
I say it never worked to start with but Maybe someone here can help to confirm or deny.  Thank you!!