Want to protect your cyber security and still get fast solutions? Ask a secure question today.Go Premium

x
?
Solved

Exchange Emails

Posted on 2014-11-07
7
Medium Priority
?
76 Views
Last Modified: 2014-11-16
In our company of 50 staff I have a problem with missing emails for 1 staff member only. When external emails are sent to this person they do not show up in Outlook. Internal emails are delivered and displayed OK.

If I leave Outlook closed and check for emails on my iPhone or OWA, the external emails are displayed and visible. The minute I open Outlook all the external mails are removed. Internals are not affected.

There are no Rules in Outlook and no Junk Settings configured.

Any ideas what could cause this problem?

Thanks in advance.
0
Comment
Question by:SCOTT78
  • 4
  • 2
7 Comments
 
LVL 8

Expert Comment

by:tshearon
ID: 40428564
Sounds like a corrupt  or hidden Outlook rule. What version of Exchange and Outlook are you running? Have you tried the following from a command line?

outlook.exe /cleanrules
outlook.exe /cleanserverrules
0
 

Author Comment

by:SCOTT78
ID: 40428592
Ran both those commands and the same issue occurs.

I have also setup the mail account on another PC with another installation of Office 2010 and the same problem occurs.
0
 
LVL 8

Expert Comment

by:tshearon
ID: 40428668
When you say the emails are removed, do you mean they can't be found at all even if your search all contents of the mailbox using the search feature? Or are they moved to deleted items or another folder?
0
VIDEO: THE CONCERTO CLOUD FOR HEALTHCARE

Modern healthcare requires a modern cloud. View this brief video to understand how the Concerto Cloud for Healthcare can help your organization.

 

Author Comment

by:SCOTT78
ID: 40428725
They can be found but only in Recover Deleted Items. They dont show in the Deleted folder and if you restore them they dont go back to their original location.
0
 
LVL 37

Expert Comment

by:Jamie McKillop
ID: 40429153
Hello,

Definitely sounds like a corrupt server-side rule. Following these instructions to use MFCMAPI to find and delete the rule.

http://windowsitpro.com/outlook/deleting-corrupt-rule-mfcmapi

-JJ
0
 

Accepted Solution

by:
SCOTT78 earned 0 total points
ID: 40436213
Found the problem was due to a corrupt mailbox. I moved the mailbox to another database and created a new mailbox for the user and the issue was resolved.
0
 

Author Closing Comment

by:SCOTT78
ID: 40445436
Unable to find any hidden rules but after further investigation found the solution to be the corrupt mailbox.
0

Featured Post

Has Powershell sent you back into the Stone Age?

If managing Active Directory using Windows Powershell® is making you feel like you stepped back in time, you are not alone.  For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

A few solutions to a problem some of us have been having when trying to add Hostgator email accounts to Outlook 2016 (will probably work with Outlook 2013 as well).
Among the most obnoxious of Exchange errors is error 1216 – Attached Database Mismatch error of the Jet Database Engine. When faced with this error, users may have to suffer from mailbox inaccessibility and in worst situations, permanent data loss.
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…
This video discusses moving either the default database or any database to a new volume.
Suggested Courses
Course of the Month11 days, 15 hours left to enroll

564 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question