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Exchange Emails

Posted on 2014-11-07
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Last Modified: 2014-11-16
In our company of 50 staff I have a problem with missing emails for 1 staff member only. When external emails are sent to this person they do not show up in Outlook. Internal emails are delivered and displayed OK.

If I leave Outlook closed and check for emails on my iPhone or OWA, the external emails are displayed and visible. The minute I open Outlook all the external mails are removed. Internals are not affected.

There are no Rules in Outlook and no Junk Settings configured.

Any ideas what could cause this problem?

Thanks in advance.
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Question by:SCOTT78
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LVL 8

Expert Comment

by:tshearon
ID: 40428564
Sounds like a corrupt  or hidden Outlook rule. What version of Exchange and Outlook are you running? Have you tried the following from a command line?

outlook.exe /cleanrules
outlook.exe /cleanserverrules
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Author Comment

by:SCOTT78
ID: 40428592
Ran both those commands and the same issue occurs.

I have also setup the mail account on another PC with another installation of Office 2010 and the same problem occurs.
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LVL 8

Expert Comment

by:tshearon
ID: 40428668
When you say the emails are removed, do you mean they can't be found at all even if your search all contents of the mailbox using the search feature? Or are they moved to deleted items or another folder?
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Author Comment

by:SCOTT78
ID: 40428725
They can be found but only in Recover Deleted Items. They dont show in the Deleted folder and if you restore them they dont go back to their original location.
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LVL 37

Expert Comment

by:Jamie McKillop
ID: 40429153
Hello,

Definitely sounds like a corrupt server-side rule. Following these instructions to use MFCMAPI to find and delete the rule.

http://windowsitpro.com/outlook/deleting-corrupt-rule-mfcmapi

-JJ
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Accepted Solution

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SCOTT78 earned 0 total points
ID: 40436213
Found the problem was due to a corrupt mailbox. I moved the mailbox to another database and created a new mailbox for the user and the issue was resolved.
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Author Closing Comment

by:SCOTT78
ID: 40445436
Unable to find any hidden rules but after further investigation found the solution to be the corrupt mailbox.
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