<div>
In fact my posting stated both tools for v11 and v12. Also catch the &quot;Best Practice when Symantec Endpoint Protection is Detecting a File that is Believed to be Safe&quot; <a href="http://www.symantec.com/business/support/index?page=content&id=TECH98360" rel="ugc">http://www.symantec.com/business/support/index?page=content&id=TECH98360</a>
</div>


In fact my posting stated both tools for v11 and v12. Also catch the "Best Practice when Symantec Endpoint Protection is Detecting a File that is Believed to be Safe" http://www.symantec.com/business/support/index?page=content&id=TECH98360 [http://www.symantec.com/business/support/index?page=content&id=TECH98360]

<div>
<div class="content wysiwyg-content">
A file got flagged as a trojan from SEP 12.1.3. I want this file restored. It restores the file but a split second later if flagged it as a trojan again. Now the option to restore isn't available. Any way to get this file recovered?
</div>
</div>


A file got flagged as a trojan from SEP 12.1.3. I want this file restored. It restores the file but a split second later if flagged it as a trojan again. Now the option to restore isn't available. Any way to get this file recovered?

Symantec quarantine

Anti-virus software was originally developed to detect and remove computer viruses. However, with the proliferation of other kinds of malware, antivirus software started to provide protection from other computer threats. In particular, modern antivirus software can protect from malicious browser helper objects (BHOs), browser hijackers, ransomware, keyloggers, backdoors, rootkits, trojan horses, worms, malicious layered service providers (LSPs), dialers, fraud tools, adware and spyware. Some products also include protection from other computer threats, such as infected and malicious URLs, spam, scam and phishing attacks, online identity theft (privacy), online banking attacks, social engineering techniques, Advanced Persistent Threat (APT), botnets and DDoS attacks.