Symantec quarantine

A file got flagged as a trojan from SEP 12.1.3. I want this file restored. It restores the file but a split second later if flagged it as a trojan again. Now the option to restore isn't available. Any way to get this file recovered?
chadfranAsked:
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btanExec ConsultantCommented:
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Member_2_4421735Commented:
Qextract is for SEP 11.0. This link will take you to the SEPQuarantineTool that works with SEP 12.1.

http://www.symantec.com/docs/TECH150607

If you're certain this is a false-positive detection, then you should create an exception for this file before restoring it. Or it will only be re-detected.
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btanExec ConsultantCommented:
In fact my posting stated both tools for v11 and v12. Also catch the "Best Practice when Symantec Endpoint Protection is Detecting a File that is Believed to be Safe" http://www.symantec.com/business/support/index?page=content&id=TECH98360
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