Windows 7 - Media Player No Sound

What happens when you test Sound features in Control Panel, sound?

There is a volume control on the control bar of media player.
You can slide the volume up/down or mute it.

Thanks for all the responses.  The sound has never worked on the machine.  I will try all of your suggestions Monday morning when I get back in the office.

Thanks again,
jimbo99999

Maybe check the sound driver in device manager? If its missing you will need to get this from the motherboard vendors website.

I am having trouble with a new Windows7 machine   <-- Since sound has never worked, can you return the machine or get warranty service?

Have you checked that the sound is not muted or reduced to "0" in settings?

Hello Jimbo99999, I had the exact same problem with a motherboard. I could not get the sound to work.
I was about to buy a sound card, but in the end it was easier and much cheaper to use one of these adapters.

> Connect Speakers to the adapter
> Insert the adapter into a USB port
> Wait a few seconds
> You have sound!

Ebay search for "USB Sound Adapter" .....
http://www.ebay.com/sch/i.html?_from=R40&_trksid=p2050601.m570.l1313.TR3.TRC1.A0.H0.Xusb+sound+adapter&_nkw=usb+sound+adapter&_sacat=0

This solution is guaranteed to work.
If it doesn't work, then there is something wrong with your speakers.
Try some headphones / earphones.

Good Morning Experts!

The sound has never worked on the machine. Unfortunately, it has about 4hrs of configuration time in on it so far so I prefer to not return it if I can find a fix.  The speakers worked on the previous machine...we just swapped out the tower.  
Sound does not work in any other applications(ie. video on youtube).

Here are the options I have gathered so far from your responses:
1)Michael-Best - Miscrosoft fix-it link and/or uninstall MediaPlayer and reboot
2)Roshan - Maybe check the sound driver in device manager
3)Eirman - ebay sound adapter

Thanks I will try these out,
jimbo99999

Microsoft Fix-it link did not repair the issue.

No audio card is present in the machine. We will order one and try that.

Thanks,
jimbo99999

No audio card is present in a new Windows 7 machine?
Are you sure?
Consider RMA or at least consult the seller.

If you wish to test / troubleshoot the issue yourself, then use Windows 7 System Diagnostic Report.

Guide by techrepublic.com

Link:
http://www.techrepublic.com/blog/windows-and-office/troubleshoot-instantly-with-the-windows-7-system-diagnostic-report/

Also recommended DOS tests on UBCD , run full harware diagnostics.

Link:
http://www.ultimatebootcd.com/download.html

"The sound has never worked on the machine. Unfortunately, it has about 4hrs of configuration time in on it so far so I prefer to not return it if I can find a fix.  The speakers worked on the previous machine...we just swapped out the tower.  
Sound does not work in any other applications(ie. video on youtube)."

Your comments indicate that the PC is defective.
RMA or service under warranty is your better choice of action.

I am giving all contributors points as I learned quite a bit from this "exercise" in futility.

Unfortunately, I went back to the basics and found the issue.  While the speaker was fully seated in the back of the computer, I was unaware that the tip was broken off.   I replaced the speakers and we have sound.

Thanks for the help,
jimbo99999

@Jimbo99999  - Thank you for the update. I was happy to help and glad you got it fixed.