troubleshooting Question

BT homehub 3.0 problem

Avatar of Roger Alcindor
Roger Alcindor asked on
10 Comments1 Solution438 ViewsLast Modified:
I have a subscription to BT broadband Infinity 2 connection. I have bee using the connection for just under a year without any problems.
Last week, we lost internet connectivity from both LAN ports and Wireless ports and neither could one PC on a LAN port ping another PC on a LAN port or a wireless connection.
I was unable to HTTP onto the router at and could not check what the status of the router was; all 3 indicators on the router were illuminated blue and were not flashing.
A power reset on the router solved the issue at the time and internet connectivity was restored. I could also HTTP onto the router to inspect the status which appeared normal.
Internet connectivity continued both from wireless connections and LAN connections.
However, several hours later I tried to HTTP onto the router but without success, the browser displayed waiting for This was the same on two different PCs and with different windows operating systems. Power cycling the router solved the issue but only for a period of time. After a few hours, the HTTP issue returned, power cycling the router temporarily fixed the issue. Throughout this the time, there was no loss of internet connectivity; everyone could browse onto external web sites as normal.
I re-booted my PC with windows firewall and Sophos firewall and antivirus all disabled but this did not solve the issue. The only thing that temporarily fixed the problem was power cycling the BT Home-hub router.
I reset the router to factory defaults but this did not fix the issue.
I contacted BT broadband support but they said because I could ping the router and external web sites there was nothing wrong with the router despite my explaining that re-booting the router each time temporarily fixed the problem. They actually gave up ! the BT Home-hub is version 3.0 Type B .
My plan of action is to acquire a new second-hand BT Home-hub router and swap it out unless anyone can provide further suggestions or comments ?
Craig Beck
Network Architect and EE TA
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