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win.7 home prem. windows live errors

Posted on 2014-11-08
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Last Modified: 2014-11-22
ok, i have a hp laptop running dual core intel, and has 4gb ram, 500gb hd. already factory defaulted and didn't help, what is happening is when using windows live email it crashes pretty often, sometimes work for a while then crashes. it's running win.7 home pre. have tried to upgraded to 2012 windows live and still same issue, seems though that it's the only program with an issue...everything else is fine. tested mem.w/ubuntu and it was fine, have ran advanced system care/malwarebytes/iobitmalware/avast and no probs. also turned off mail checking in avast and STILL the prob. exists...what the Hell? i also tried changing from html to text as someone said that solved their SAME prob. seems others are dealing with same issues....HELP
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Question by:gstevederby
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Expert Comment

by:John Hurst
ID: 40430839
I have Windows Live Mail on Windows 7 and it used to "stop working" about once a month or so, although we never lost any work. Since the last batch of updates (post August 12, 2014), Live Mail has been trouble free.

Make sure all critical and recommended updates (both) are right up to date and see if that helps.

If not, back up your mail, uninstall Live Essentials (Programs and Features), restart and reinstall Live Essentials.
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Expert Comment

by:jcimarron
ID: 40430853
gstevederby --
You can Repair Windows Live Mail.  Control Panel|Programs and Features|scroll down to Windows Live Essentials|click on it and you be offered Uninstall/Change.  Click that and choose Repair from the next screen.

Yes, I agree WLM is a bit flakey and crashes every now and then.  It does not seem to affect anything except waste a couple of minutes to get back up and running.
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Expert Comment

by:R. Herrera
ID: 40430859
3 tips you may follow:
Scan your computer for infections again. A program I recommend is Comodo antivirus
You may also need to clear Registry Errors. Ccleaner produces very good results and easy to use.
As last option, you may also repair the Operating System
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Author Comment

by:gstevederby
ID: 40430863
have tried ALL the above and still no solution...remember I reloaded the computer to factory settings, meaning a restore from hp recovery (format and load orig. os and drivers). All windows updates have been done..service packs too....it doesn't just crash every so often, it crashes all the time, meaning it may run for 3 min. or 1 hrs. but will crash several times in a few hour period, not usable the way it is....

windows live HAS been uninstalled, reloaded (several times), tried running just 2011 ver. it did the same thing, then tried the 2012 ver. ALL the same happens..... I could try comodo or ccleaner but remember I just wiped out the whole system, formated, restored via hp recovery process which puts it back in factory settings like it came out of the box....i just don't think that a virus would have got on there in a matter of min. unless the updates that ms does has them in there or the updates themselves are doing it....
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by:nobus
ID: 40430930
>>  windows live email it crashes pretty often, sometimes work for a while then crashes.   <<  can you tell us more precisely how often it crashes?

since you reloaded the software - that's no likely to be the cause, but it "may" be a hardware problem

also -  does it crash also when surfing the net??
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Author Comment

by:gstevederby
ID: 40430939
only wlive crashes, it's random, it's often , like i said eariler several times an hour..not on the net...i said earlier i tested the ram with ubuntu and it was fine...in event viewer it basically just says that wlive crashed, no disk errors, so unless the cpu is whacked which logically does not make sense as EVERYTHING else works fine...
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by:nobus
ID: 40431088
can you post a screenshot of the error in event viewer - expanded?
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by:John Hurst
ID: 40431145
Have you loaded legacy software on the machine such as old Office, old Adobe, and so on. That can affect things.

Run Reliability Monitor in Action Center and copy a Live Mail error so that you can paste the error here.
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Author Comment

by:gstevederby
ID: 40431594
here is the info requested;



Log Name:      Application
Source:        Application Error
Date:          11/8/2014 1:02:11 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      BJ-HP
Description:
Faulting application name: wlmail.exe, version: 15.4.3508.1109, time stamp: 0x4cda7a4f
Faulting module name: MSMAIL.DLL, version: 15.4.3508.1109, time stamp: 0x4cda7a7f
Exception code: 0xc0000005
Fault offset: 0x000b5c71
Faulting process id: 0x%9
Faulting application start time: 0x%10
Faulting application path: %11
Faulting module path: %12
Report Id: %13
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2014-11-08T21:02:11.000000000Z" />
    <EventRecordID>4370</EventRecordID>
    <Channel>Application</Channel>
    <Computer>JACOBUS-HP</Computer>
    <Security />
  </System>
  <EventData>
    <Data>wlmail.exe</Data>
    <Data>15.4.3508.1109</Data>
    <Data>4cda7a4f</Data>
    <Data>MSMAIL.DLL</Data>
    <Data>15.4.3508.1109</Data>
    <Data>4cda7a7f</Data>
    <Data>c0000005</Data>
    <Data>000b5c71</Data>
  </EventData>
</Event>
Byron-email-probs.-11-8-14--2.jpg
Byron-email-probs.-11-8-14.jpg
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Assisted Solution

by:Scott Thompson
Scott Thompson earned 250 total points
ID: 40431626
I know this seems basic, but have you tried turning off ALL active scanners, Avast, IOBit, etc?

I also know you said you did a factory reset, but have you tried running sfc /scannow to see if any of the files from the recovery partition were corrupted?

Last shot, a rootkit infection can attach itself to the recovery partition, so even with doing a factory reset, the infection still persists.  Have you ran TDSSKiller or Hitman Pro?
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Expert Comment

by:jcimarron
ID: 40431649
gstevederby--
You could have a driver problem.
See Zigzag answer in this reference which had the same error as you
http://www.sevenforums.com/browsers-mail/184435-i-can-t-fix-live-mail.html

I understand you did try a Repair of WLM as suggested in http:#a40430853
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Accepted Solution

by:
gstevederby earned 0 total points
ID: 40431926
because of the unbelievable hrs. spent on this i have just moved him to outlook and that is working...but thanks for the info, when i get a few spare min. in the next day or two i will check those options out.....thx again.
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Author Closing Comment

by:gstevederby
ID: 40459233
best answer, use outlook, too much time can be spent trying to chase your tail around
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