Unable to install HP Deskjet F4400 driver
Posted on 2014-11-09
A customer has an HP F4400 All-In-One device. I can install the printer portion through Windows as either a networked (wireless) device or a USB device, but the scanner does not install. This customer does a fair amount of scanning.
I tried this on 2 64-bit Windows 7 computers, one Pro and one Home Premium. The scanner previously worked on a 32-bit Vista Ultimate machine.
Whether I download the driver from the HP site or use the CD that came with the printer, the same thing happens. The software installs, but when I reach the point where I should have a choice of network or USB, only the USB option is available. When I connect a USB cable from the printer to the computer, the software does not find the printer. If I check the "install anyway" box and continue, the installation finishes, and I am offered the option of an "Add a Device" icon. Double clicking the icon results in the dialog to connect the USB cable. Again nothing happens in the software, but Windows finds the device and installs drivers, but a dialog appears that wants to install more software. If I allow the software to install, drivers and software for a Photosmart D110 All-In-One device are installed. I really don't care what the software thinks the printer is as long as I can print and scan. Now, if I launch the HP Director, I get an error that the software installation did not complete and the HP Director closes.
Is there any way to get the scanner to work, or is the scanner function for this printer not compatible with 64-bit Windows 7?