Solved

Unable to install HP Deskjet F4400 driver

Posted on 2014-11-09
5
789 Views
Last Modified: 2014-11-15
A customer has an HP F4400 All-In-One device.  I can install the printer portion through Windows as either a networked (wireless) device or a USB device, but the scanner does not install.  This customer does a fair amount of scanning.

I tried this on 2 64-bit Windows 7 computers, one Pro and one Home Premium.  The scanner previously worked on a 32-bit Vista Ultimate machine.

Whether I download the driver from the HP site or use the CD that came with the printer, the same thing happens.  The software installs, but when I reach the point where I should have a choice of network or USB, only the USB option is available.  When I connect a USB cable from the printer to the computer, the software does not find the printer.  If I check the "install anyway" box and continue, the installation finishes, and I am offered the option of an "Add a Device" icon.  Double clicking the icon results in the dialog to connect the USB cable.  Again nothing happens in the software, but Windows finds the device and installs drivers, but a dialog appears that wants to install more software.  If I allow the software to install, drivers and software for a Photosmart D110 All-In-One device are installed.  I really don't care what the software thinks the printer is as long as I can print and scan.  Now, if I launch the HP Director, I get an error that the software installation did not complete and the HP Director closes.

Is there any way to get the scanner to work, or is the scanner function for this printer not compatible with 64-bit Windows 7?
0
Comment
Question by:rhavey
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
5 Comments
 
LVL 62

Assisted Solution

by:☠ MASQ ☠
☠ MASQ ☠ earned 167 total points
ID: 40431757
Try installing the HP Update utility.  It should pick up the error log from the install of HP Deskjet Software Suite and offer to correct it.
0
 
LVL 24

Assisted Solution

by:VB ITS
VB ITS earned 166 total points
ID: 40431940
Have you tried this link? This is for the full software suite for Windows 7 64-bit.
0
 
LVL 92

Accepted Solution

by:
nobus earned 167 total points
ID: 40432128
for many AIO - HP only provides the scanner software from cd; not from download
you can always scan though
-check in Device Manager that there is a scanner installd
-open Paint, select import from scanner

that's it (i never install scanner software, unless it fixes a problem for me)
0
 
LVL 1

Author Closing Comment

by:rhavey
ID: 40444968
None of these actually worked, but they pointed me back to the HP web site.  The Update utility ran an found some updates.  The link to full software was to software that I had already downloaded, but I noticed a "non-net" designation in the title.  There does not appear to be a network driver that addresses the scanner on this model.  I also do not install printer software if I don't have to, but the sophistication or lack thereof of some of my customers is such that they need things like the "Solution Center".

I have the scanner working as a USB device, other computers in the house can print, and the customer is happy.

I still don't understand why the F4400 is detected as a D110 unless HP uses the sane scan and print engine in both, but I guess I don't need to figure that out.
0
 
LVL 92

Expert Comment

by:nobus
ID: 40445321
tx for the feedback
0

Featured Post

Use Case: Protecting a Hybrid Cloud Infrastructure

Microsoft Azure is rapidly becoming the norm in dynamic IT environments. This document describes the challenges that organizations face when protecting data in a hybrid cloud IT environment and presents a use case to demonstrate how Acronis Backup protects all data.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Printers have changed substantially in the last 30 or so years, not just in technical capabilities but in cost and usage as well.  Printers were originally used for interfacing with the operator, not necessarily for printing copy or pictures. In …
A quick guide on how to use Group Policy to create a custom power plan and set it active on Windows 7.
This Micro Tutorial will teach you how to the overview of Microsoft Security Essentials. This is a free anti-virus software that guards your PC against viruses, spyware, worms, and other malicious software. This will be demonstrated using Windows…
This Micro Tutorial will give you a basic overview of Windows Live Photo Gallery and show you various editing filters and touches to photos you can apply. This will be demonstrated using Windows Live Photo Gallery on Windows 7 operating system.
Suggested Courses

623 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question