troubleshooting Question

More than 10 telephones connected to a shared mailbox

Avatar of Mark
Mark asked on
Email ClientsWindows Server 2008Windows 7
12 Comments2 Solutions220 ViewsLast Modified:
We have a shared mailbox, where more than 10 users are connected, and most of these users also want this mailbox on their telephone.
I have changed the EASMaxDevices and the EASMaxConcurrency to 50, but i am still unable to connect an extra phone, i tried with the specific users iphone aswell as with my own, but with no luck.

All phones are connected with the shared mailbox user, in this case its called emergency.
I do receive the "you have 10 phone partnerships out of the maximum allowed 10 partnerships" email, but no other emails is visible on the phone.
I have created a new throttling policy and applied that policy to the mailbox, and this policy has the EASMaxDevices and EASMaxConcurrency set to 50.
Most of the other settings has been set to $null just like the default throttlingpolicy.

So why can i not connect an extra phone to the mailbox, when the device and concurrency has been set to more than 10?

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