Can not open excel from a Shared Drive

M SOS
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I have a user who is unable to open and Excel spreadsheet located on the shared drive directly by double clicking on it

Excel spreadsheets can be open on the local machine AND if he opens excel blank sheet on his machine and then drag the sheet that won't open from the shared drive to it ..it will open with no problem

I have checked all the permission and everything looks fine

Any help?

Thanks
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Phillip BurtonDirector, Practice Manager and Computing Consultant
Awarded 2014
Top Expert 2014

Commented:
Have a look at this article, and see if this helps: http://excel.tips.net/T002949_Cannot_Double-Click_to_Open_a_Workbook.html

Author

Commented:
I made a mistake actually

the user is using Office 365 and I am trying to do an on-line repair

but does that have anything to do with my problem

Again Excel on the local machine is fine

but when opening from shared drive is open but no contents

Will let you know in a few minutes if the on-line repair worked.

Thanks ?
Dir., Service Delivery
Commented:
Uninstall and reinstall O365. I had the same problem trying to open documents from our OneDrive Sharepoint directory. Same problem as you describe. Reinstalled and no longer had any problems.

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