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Active sync receiving emails but cannot send

Posted on 2014-11-10
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Last Modified: 2016-06-15
Iphones are only downloading headers and Samsung phones are receiving emails but cannot send.
I have reset iis, re-added test account, used MS test site for Active Sync and that got all green check marks.
What am I missing?
Checked iis logs for errors - none found...
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Question by:FlyboyExch60
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LVL 41

Expert Comment

by:Amit
ID: 40433307
Do you have any firewall or load balancer between exchange any active sync users.
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Author Comment

by:FlyboyExch60
ID: 40433412
No load balancer , no firewall but a cisco router - Layer 3
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LVL 41

Expert Comment

by:Amit
ID: 40433437
On Iphone, can you check Settings>Mail Contact Calendars>>Mail>Preview

If it is set to none, change it to 2 lines or more.
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LVL 76

Expert Comment

by:Alan Hardisty
ID: 40433639
Do you have Anti-Virus software or any hard disk utilities installed on the Exchange Server?
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Author Comment

by:FlyboyExch60
ID: 40433980
Yes there is anti virus on all the servers - Sophos.
How can I determine if the problem is firewall related. MS activesync test pass with all green flags
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LVL 76

Expert Comment

by:Alan Hardisty
ID: 40433988
If the test site shows a pass, then the firewall isn't an issue.

Have you checked the inherited permissions as per my article?

http://www.experts-exchange.com/Software/Server_Software/Email_Servers/Exchange/A_2861-Activesync-Working-But-Only-For-Some-Users-On-Exchange-2007-2010.html

Alan
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Author Comment

by:FlyboyExch60
ID: 40445711
I have tried everything mentioned above but to no avail. I am starting to think this is a network issue.
The weird thing is, Active sync was working for months, and then just broke.
Is there anyway I can prove this is network related.
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LVL 76

Expert Comment

by:Alan Hardisty
ID: 40453035
What version of Exchange do you have?
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Accepted Solution

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FlyboyExch60 earned 0 total points
ID: 40455718
Had to enlist Microsoft - simple error of missing the .com on the organization accepted domains
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