Expiring Today—Celebrate National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

Active sync receiving emails but cannot send

Posted on 2014-11-10
10
Medium Priority
?
22 Views
Last Modified: 2016-06-15
Iphones are only downloading headers and Samsung phones are receiving emails but cannot send.
I have reset iis, re-added test account, used MS test site for Active Sync and that got all green check marks.
What am I missing?
Checked iis logs for errors - none found...
0
Comment
Question by:FlyboyExch60
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 3
  • 2
10 Comments
 
LVL 44

Expert Comment

by:Amit
ID: 40433307
Do you have any firewall or load balancer between exchange any active sync users.
0
 

Author Comment

by:FlyboyExch60
ID: 40433412
No load balancer , no firewall but a cisco router - Layer 3
0
 
LVL 44

Expert Comment

by:Amit
ID: 40433437
On Iphone, can you check Settings>Mail Contact Calendars>>Mail>Preview

If it is set to none, change it to 2 lines or more.
0
Office 365 Training for Admins - 7 Day Trial

Learn how to provision tenants, synchronize on-premise Active Directory, implement Single Sign-On, customize Office deployment, and protect your organization with eDiscovery and DLP policies.  Only from Platform Scholar.

 
LVL 76

Expert Comment

by:Alan Hardisty
ID: 40433639
Do you have Anti-Virus software or any hard disk utilities installed on the Exchange Server?
0
 

Author Comment

by:FlyboyExch60
ID: 40433980
Yes there is anti virus on all the servers - Sophos.
How can I determine if the problem is firewall related. MS activesync test pass with all green flags
0
 
LVL 76

Expert Comment

by:Alan Hardisty
ID: 40433988
If the test site shows a pass, then the firewall isn't an issue.

Have you checked the inherited permissions as per my article?

http://www.experts-exchange.com/Software/Server_Software/Email_Servers/Exchange/A_2861-Activesync-Working-But-Only-For-Some-Users-On-Exchange-2007-2010.html

Alan
0
 

Author Comment

by:FlyboyExch60
ID: 40445711
I have tried everything mentioned above but to no avail. I am starting to think this is a network issue.
The weird thing is, Active sync was working for months, and then just broke.
Is there anyway I can prove this is network related.
0
 
LVL 76

Expert Comment

by:Alan Hardisty
ID: 40453035
What version of Exchange do you have?
0
 

Accepted Solution

by:
FlyboyExch60 earned 0 total points
ID: 40455718
Had to enlist Microsoft - simple error of missing the .com on the organization accepted domains
0

Featured Post

Has Powershell sent you back into the Stone Age?

If managing Active Directory using Windows Powershell® is making you feel like you stepped back in time, you are not alone.  For nearly 20 years, AD admins around the world have used one tool for day-to-day AD management: Hyena. Discover why.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

How to resolve IMCEAEX NDRs in Exchange or Exchange Online related to invalid X500 addresses.
New style of hardware planning for Microsoft Exchange server.
In this video we show how to create a Resource Mailbox in Exchange 2013. We show this process by using the Exchange Admin Center. Log into Exchange Admin Center.: Navigate to the Recipients >> Resources tab.: "Recipients" is our default selection …
This video shows how to quickly and easily add an email signature for all users on Exchange 2016. The resulting signature is applied on a server level by Exchange Online. The email signature template has been downloaded from: www.mail-signatures…

719 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question