Exchange ActiveSync: Device Quarantine, multiple addresses, one device.

thenarensantayana
thenarensantayana used Ask the Experts™
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We currently have a user who has an iPhone 6 that is approved to communicate with our exchange servers.  When we configure a second exchange account to that iPhone 6, we found that the mailbox was quarantined again, similar to the first instance.

Is this an error?  Or is this the case for all additional mailboxes that are to be added to the phone?

Is there any way for us to make it so that once a device is approved and not quarantined in exchange, that any additional mailbox added to that device is approved automatically?
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Hello,

The list of allowed devices is per mailbox. There is no way to globally allow a device for all mailboxes. Each time you add a new mailbox for a device, it will need to be approved.

-JJ

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