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Exchange is the server side of a collaborative application product that is part of the Microsoft Server infrastructure. Exchange's major features include email, calendaring, contacts and tasks, support for mobile and web-based access to information, and support for data storage.
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First things first however, check if it already has a mailbox enabled by opening the Exchange CMDlet and running
Run Get-Mailbox -Identity "DOMAIN\Username"
If the user has a mailbox, you will need to remove it first.
If that is not the case, compare attributes with a working user.
Compare to the attributes of a working user account. (Might be easier to delete user, replicate the change, and after 15 min or so (Just in case) re-create the account.
Another option could be something wrong with security settings on the AD account.
1] Go to active directory users and computers.
2] Under view, enable "Advanced Features"
3] Double click the affected user
4] Go to the security tab, and click on advanced
5] Make sure that the "Include Inheritable Permissions" are selected
Let me know how you go with these 3 suggestions.