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Can't get rid of RegProClean

Posted on 2014-11-10
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Last Modified: 2014-11-26
There is a malware called RegProClean which comes up everytime I start up my computer. When I tried to unistall it from Windows, I do not see it listed. I also do not see it listed in the startup menu. I tried running SpyBot and Malwarebytes to get rid of it, but it is still there.

How do I get rid of it?
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Question by:geeta_m9
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12 Comments
 
LVL 95

Assisted Solution

by:John Hurst
John Hurst earned 250 total points
ID: 40434013
Download, install and run Process Explorer from Microsoft (Sysinternals).

Once it is running, do you see Explorer on the left side tree? Look for an alphanumeric process under Explorer. If there, kill it, and do NOT restart.

Run Malwarebytes to delete Malware. Once that is complete, restart and now see if the virus if finally gone.
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Author Comment

by:geeta_m9
ID: 40434019
I am not sure what you mean by alphanumeric process. Is there something specifically I should be looking for?
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LVL 95

Expert Comment

by:John Hurst
ID: 40434023
If you see a strange looking process under the Explorer tree, that is what I talking about. Most processes have names you recognize.
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LVL 95

Expert Comment

by:John Hurst
ID: 40434025
You can also look in IE Add-ins to see if it is in there, but you are saying it shows up on startup of the machine.
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Author Comment

by:geeta_m9
ID: 40434029
Yes, it shows up whenever I reboot my computer or start it up. It does not even let me close it.
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LVL 81

Expert Comment

by:David Johnson, CD, MVP
ID: 40434262
Download Sysinternals Autoruns or  use msconfig and remove it from the startup programs
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LVL 92

Expert Comment

by:nobus
ID: 40434415
you can try this :
go to start>control Panel> add/removeprograms, and uninstall it
in case it is not found in the programs list, navigate to :  C:\Program Files\RegClean Pro and use it's own uninstaller (unins000.exe) to remove it.
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LVL 95

Expert Comment

by:John Hurst
ID: 40434775
@geeta_m9  - The point of Process Explorer is to find the process that belongs to RegClean Pro when it starts and kill it so that Malwarebytes can remove it.

Did you try this approach yet?
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Author Comment

by:geeta_m9
ID: 40443727
Not yet.  I'll try it and get back to you.
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LVL 4

Accepted Solution

by:
jprlopes earned 250 total points
ID: 40450363
Hello,
Download and run this free software:

ADWCLEANER
http://www.bleepingcomputer.com/download/adwcleaner/

Will get rid of all malware you have.
Its a great tool.
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Author Closing Comment

by:geeta_m9
ID: 40467340
Thank you for your help.
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LVL 95

Expert Comment

by:John Hurst
ID: 40467348
@geeta_m9  - You are very welcome and I was happy to help.
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