Solved

Meeting booking from Shared mailbox to Book Room Mailbox

Posted on 2014-11-10
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Last Modified: 2014-11-19
Hello Team,

I have a Shared Mailbox showing in my calendar  from which booking a Room Mailboxes. Please confirm what is the procedure or can we book the Room.

Shared Mailbox and room mailbox is on Exchange 2010. When sending any meeting Request. I got the revert that

" Your Meeting is Declined. You do not have permission to Book this Resource"

Please tell what need to check and which mailbox need to be checked.

Thanks,
Andy
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Question by:Addy Nadia
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14 Comments
 
LVL 24

Expert Comment

by:VB ITS
ID: 40434446
Have you configured the Resource Policies for the Room Mailbox? In the Exchange Management Console > expand Recipient Configuration on the left pane > click on Mailbox > locate your Room Mailbox > right click on it then click on Properties > review the Resource General, Resource Policy, Resource Information, Resource In-Policy Requests and the Resource Out-of-Policy Requests tabs.
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LVL 5

Author Comment

by:Addy Nadia
ID: 40434769
Yes i have already configured the same.. please tell why that error is coming while booking the rooms
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LVL 24

Expert Comment

by:VB ITS
ID: 40436352
In the Resource In-Policy Requests tab, is All User selected in the Specify users who are allowed to submit in-policy meeting requests that will be automatically approved: section?
Room-Mailbox.png
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LVL 5

Author Comment

by:Addy Nadia
ID: 40437609
the issue is now.. when user Book the Meeting room and in attendee add himself also. then issue is .. Full detail of meeting not appearing in Calendar

I also want to tell you that, Meeting Room are on O365 and the user who is booking meeting and make himself in attendee is on Premises Exchange.

Also by going to meeting room properties i have Select Default Paramater to Full Details.

So please tell is this something due to the Mailbox and Meeting are on different different Environment.


Thanks,
Andy
0
 
LVL 5

Author Comment

by:Addy Nadia
ID: 40450688
any update on my request
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Expert Comment

by:VB ITS
ID: 40451309
Sorry Andy, I didn't realise you replied (I wish EE had a better system to see which of my participated questions are still open).

when user Book the Meeting room and in attendee add himself also. then issue is .. Full detail of meeting not appearing in Calendar
Can you please outline the method that the user is using to book the appointment in the Meeting Room? Are the full details of the appointment not visible to the user that booked the appointment or only for other users?
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LVL 5

Author Comment

by:Addy Nadia
ID: 40451412
User outlook is 2010. User is on on premises exchange and meeting room are on O365.
when booking the meeting. User can see the full details in her calendar but in meeting room it is not showing full details..in her calendar

She having full access on meeting room so that room already seen in Calendars. So when booking meeting..full detail not showing in meeting room, but same meeting showing full details in her calendar.

Please help
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LVL 24

Expert Comment

by:VB ITS
ID: 40451422
Can you please post a screenshot of the meeting where she can't see the full details?
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Author Comment

by:Addy Nadia
ID: 40451598
Title of the meeting not seen...sorry i dont have screenshot
i tell u..ehat ever the title is givibg in meeti g that is not showing..but fre/ busy information is showing

I think is this the problen due to cross forest..
because user mailbox is on premises and meeting rooms are on cloud offixe 365

Thanks
0
 
LVL 24

Expert Comment

by:VB ITS
ID: 40451604
Does the user actually have at minimum Reviewer access to the room calendar?
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Author Comment

by:Addy Nadia
ID: 40451954
Yess.. it is alrrady
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Accepted Solution

by:
VB ITS earned 500 total points
ID: 40452340
Is there a particular reason why the room mailbox must reside on O365 and not on your Exchange on-premises server?

Microsoft recommends the following in this article - http://technet.microsoft.com/en-us/library/jj215781(v=exchg.150).aspx 
If you’re running Exchange 2013 in a hybrid scenario, make sure you create the room mailboxes in the appropriate place. Create your room mailboxes for your on-premises organization on-premises, and room mailboxes for Exchange Online side should be created in the cloud.
Yes, I know it refers to Exchange 2013 but the principle is largely the same with Exchange 2010.
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LVL 5

Author Comment

by:Addy Nadia
ID: 40453445
Hello,

I founf this Article :

http://blogs.technet.com/b/matabra/archive/2013/05/07/cross-premise-calendar-sharing-with-office-365.aspx

Is it saying like, if user is on Premises and Room are on office 365 then Permission not work. like delegate and Meeting information. and we need ot put the mailbox on Same Environement  ?

Thanks,
Andy
0
 
LVL 24

Expert Comment

by:VB ITS
ID: 40453567
Hi Andy, sounds similar to what I said above :)

In this scenario, I think it's best you either move the user's account to O365 or create a Room mailbox on your on-premises Exchange server.

Whatever the case, has your original query been resolved? i.e. when sending meeting requests to a room mailbox you were receiving the "Your Meeting is Declined. You do not have permission to Book this Resource" error message.
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