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Problem creating snapshot

Posted on 2014-11-11
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Last Modified: 2016-02-25
I have a VMware ESXi 5.5.0 (Build 1623387) with a Windows 2012 R2 guest.
I'm using Veeam Backup & Replication to make backups of this server.
Now I'm unable to do a backup, because vmware is unable to make a snapshot of the guest.
As far as I see, Veeam is trying to create a snapshot with Quiesce guest = on, and memory = off.

When VMware is trying to make such a snapshot, I get this error in Windows 2012 event viewer:
The guest OS has reported an error during quiescing.
The error code was: 5 The error message was:
'VssSyncStart' operation failed: IDispatch error #8454 (0x80042306)
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Question by:stebyshe
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Expert Comment

by:Raneesh Ramanan
ID: 40434680
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Andrew Hancock (VMware vExpert / EE MVE^2) earned 500 total points
ID: 40434705
If you try to Take a Snapshot - Manually of the VM, do you get the same error message?

e.g. Take a Snapshot with Quiesce option Ticked.
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