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Strange user folders appears in Oulook 2010

Posted on 2014-11-11
Medium Priority
Last Modified: 2014-11-16
Dear Colleagues.

I have a strange problem with a new installation of Outlook 2010 as a client against an Exchange 2013.
If you see the attached screen shot there are some identical folders in the left side which can not be removed.

I think that the user of the pc connected to these folders from his old pc, but if you check the account settings / email addresses in Outlook, these are NOT visible.

If you just try to close them from within Outlook you get the shown error saying something like
"This folder is connected to a user account. If you wan't to remove this account then go to Files and account settings and then remove this account"

Any suggestions?

Screenshot from Outlook 2010
Question by:Ohmit
  • 4
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LVL 19

Expert Comment

ID: 40434729
what happens if you close outlook. Go to Control Panel -> Mail and then open up settings of this particular account and then MORE settings and then click on Advanced. Can you see anything in there?

Author Comment

ID: 40434771
Nope nothing.
Tried to unchecked cached Exchange but this does not change anything
LVL 24

Expert Comment

ID: 40434932
Are you using Exchange 2010? If so, this may be the AutoMapping feature in Exchange that is taking place. More information about the AutoMapping feature can be found here: http://technet.microsoft.com/en-us/library/hh529943(v=exchg.141).aspx

To disable it, make sure you have Advanced Features enabled in Active Directory Users and Computers (click on View > click Advanced Features) > go into the user's account properties > Attribute Editor tab > find the msExchDelegateListLink attribute > click Edit > clear the list until it's empty
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Accepted Solution

Ohmit earned 0 total points
ID: 40435493
Thanks for your input.
I have solved this myself by modifying the registry.
LVL 24

Expert Comment

ID: 40436139
Fair enough. Do you mind sharing what you modified in the registry so that others with the same issue can benefit from this?

Author Comment

ID: 40436166

Author Closing Comment

ID: 40445450
found a solution my self

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