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Outlook can't connect to Exchange 2003

I have a user who cannot connect to Exchange under there profile name locally. They can still reach OWA. It doesn't matter which machine they go to so I think it is an AD issue.

The error when connecting to Exchange in Outlook 2007 or 2010 is: The connection to Microsoft Exchange is unavailable. Outlook must be online or connected to complete this action.
This is a previously configured user and it is in GAL.
Suddenly stopped working what are your suggestions on fixing this
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8/22/2022 - Mon