Want to protect your cyber security and still get fast solutions? Ask a secure question today.Go Premium

x
?
Solved

Unable to receive emails from some senders

Posted on 2014-11-11
3
Medium Priority
?
75 Views
Last Modified: 2014-11-21
Hi. we have at least now, 2 domains sending or replying to emails sent by one of our users and we dont see it come. I dont know where to start troubleshooting because i dont see their replies hitting our filter. The odd thing is that they dont get any errors/NDR either. Its like the email went out from their client and then gone..

I have verified that our domain is not listed on any popular spam databases. We also have a Barracuda Spam filter.

thanks.
0
Comment
Question by:pords
  • 2
3 Comments
 
LVL 1

Expert Comment

by:elemist
ID: 40435736
If you can't see anything in your logs indicating the message has been received, your best bet would be to get in touch with the sending domains IT and have them investigate. It may be messages are stuck in an outbound queue somewhere, or getting dropped on the outbound.
0
 

Author Comment

by:pords
ID: 40435752
Yea. that's what i have been trying to do. Unfortunately, one of the domains is Walgreen and their IT so hard to get in touch with.

Is there anything else i can do on my side? I just want to cover my bases.

thanks.
0
 
LVL 1

Accepted Solution

by:
elemist earned 2000 total points
ID: 40435765
Try running the Exchange Connectivity Analyzer - sometimes it can identify inbound issues you may not be aware of.

https://www.testexchangeconnectivity.com/

In instances where we have trouble contacting the other domains IT or they are particularly unhelpful - sometimes a copy of the emails that are going missing can show the cause. See if your user can contact the sender and have them forward the email to you via gmail or another outside mail system.

We've identified typo's, spelling mistakes, massive file attachments etc etc via this method.

You can also try the reply test - IE have your user send a blank message to the other party and have them reply with a blank message.

Can the other party send to any of your users?
0

Featured Post

Free Tool: Path Explorer

An intuitive utility to help find the CSS path to UI elements on a webpage. These paths are used frequently in a variety of front-end development and QA automation tasks.

One of a set of tools we're offering as a way of saying thank you for being a part of the community.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

You finally migrated Public Folders to Office 365, decommissioned the Public Folder mailbox database and since then, when you send an email from on-premise to mail-enabled Public Folders, you get the following error: "Misconfigured public folder mai…
Upgrading from older Exchange server to the latest Exchange server can be tiresome, error-prone and risky, without being a seasoned exchange server administrators. It can become even problematic if you're an organization that runs on tight timeline…
The basic steps you have just learned will be implemented in this video. The basic steps are shown to configure an Exchange DAG in a live working Exchange Server Environment and manage the same (Exchange Server 2010 Software is used in a Windows Ser…
There are cases when e.g. an IT administrator wants to have full access and view into selected mailboxes on Exchange server, directly from his own email account in Outlook or Outlook Web Access. This proves useful when for example administrator want…
Suggested Courses
Course of the Month12 days, 13 hours left to enroll

580 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question