SBS 2007 User Not Receiving Email

I have a user who has not been able to receive any email for about a day.  She is the only user that is experiencing this problem and her email is through Exchange on SBS 2007.  Comodo Anti-spam is being used, but checking the user's incoming logs on the Comodo interface confirmed that her mail is not getting blocked.  Any suggestions on how to trouble shoot this?

Thanks!
SupermanTBAsked:
Who is Participating?
I wear a lot of hats...

"The solutions and answers provided on Experts Exchange have been extremely helpful to me over the last few years. I wear a lot of hats - Developer, Database Administrator, Help Desk, etc., so I know a lot of things but not a lot about one thing. Experts Exchange gives me answers from people who do know a lot about one thing, in a easy to use platform." -Todd S.

Asif BacchusI.T. ConsultantCommented:
I would start by testing locally first so you can isolate connectors, etc.  Let's assume the user in question is called UserA...

1)  Have the user email him/herself locally, i.e. UserA@yourdomain.local emails UserA@yourdomain.local
2)  Email the user internally from a local address, i.e. UserB@yourdomain.local sends to UserA@yourdomain.local

Try this and see if delivery fails then report back.
0
SupermanTBAuthor Commented:
I didn't set this exchange server up, but I got the following bounce back when emailing the user's locally.  "Mailbox disabled for this recipient."  However, I also tried this with several other user's who are not experiencing any email issues and got the same result.
0
Asif BacchusI.T. ConsultantCommented:
You should not receiving that error for working mailboxes.  For the one in question, if it is indeed disabled then it cannot send or receive any email.  Can you log into that email account as that user?  Can the user send any emails?  Also, do you have access to the Exchange server?
0

Experts Exchange Solution brought to you by

Your issues matter to us.

Facing a tech roadblock? Get the help and guidance you need from experienced professionals who care. Ask your question anytime, anywhere, with no hassle.

Start your 7-day free trial
Ultimate Tool Kit for Technology Solution Provider

Broken down into practical pointers and step-by-step instructions, the IT Service Excellence Tool Kit delivers expert advice for technology solution providers. Get your free copy now.

SupermanTBAuthor Commented:
I can logon to OWA as the user.  The user can send email without any problems.  I can also logon to OWA as other users and they send/receive email just fine.

I do have access to the Exchange server
0
SupermanTBAuthor Commented:
I'm awarding points for effort.  It turns out the user had created an Outlook rule somehow to automatically delete all email that came into their inbox.  Removing that rule fixed the issue.
0
Asif BacchusI.T. ConsultantCommented:
Haha, gotta love it when it's something completely outta left field!  I'm glad you got your issue sorted out.  If you need to know how to prevent your users from setting rules, let me know :-P
0
It's more than this solution.Get answers and train to solve all your tech problems - anytime, anywhere.Try it for free Edge Out The Competitionfor your dream job with proven skills and certifications.Get started today Stand Outas the employee with proven skills.Start learning today for free Move Your Career Forwardwith certification training in the latest technologies.Start your trial today
SBS

From novice to tech pro — start learning today.

Question has a verified solution.

Are you are experiencing a similar issue? Get a personalized answer when you ask a related question.

Have a better answer? Share it in a comment.