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SBS 2007 User Not Receiving Email

Posted on 2014-11-11
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Last Modified: 2014-11-12
I have a user who has not been able to receive any email for about a day.  She is the only user that is experiencing this problem and her email is through Exchange on SBS 2007.  Comodo Anti-spam is being used, but checking the user's incoming logs on the Comodo interface confirmed that her mail is not getting blocked.  Any suggestions on how to trouble shoot this?

Thanks!
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Question by:SupermanTB
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Expert Comment

by:Asif Bacchus
ID: 40436105
I would start by testing locally first so you can isolate connectors, etc.  Let's assume the user in question is called UserA...

1)  Have the user email him/herself locally, i.e. UserA@yourdomain.local emails UserA@yourdomain.local
2)  Email the user internally from a local address, i.e. UserB@yourdomain.local sends to UserA@yourdomain.local

Try this and see if delivery fails then report back.
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Author Comment

by:SupermanTB
ID: 40436230
I didn't set this exchange server up, but I got the following bounce back when emailing the user's locally.  "Mailbox disabled for this recipient."  However, I also tried this with several other user's who are not experiencing any email issues and got the same result.
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Accepted Solution

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Asif Bacchus earned 500 total points
ID: 40436383
You should not receiving that error for working mailboxes.  For the one in question, if it is indeed disabled then it cannot send or receive any email.  Can you log into that email account as that user?  Can the user send any emails?  Also, do you have access to the Exchange server?
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Author Comment

by:SupermanTB
ID: 40437345
I can logon to OWA as the user.  The user can send email without any problems.  I can also logon to OWA as other users and they send/receive email just fine.

I do have access to the Exchange server
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Author Closing Comment

by:SupermanTB
ID: 40437611
I'm awarding points for effort.  It turns out the user had created an Outlook rule somehow to automatically delete all email that came into their inbox.  Removing that rule fixed the issue.
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LVL 6

Expert Comment

by:Asif Bacchus
ID: 40437726
Haha, gotta love it when it's something completely outta left field!  I'm glad you got your issue sorted out.  If you need to know how to prevent your users from setting rules, let me know :-P
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