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text of message disappears in outlook 2010

I am running Outlook 2010. Recently email from one person appears in my inbox with no text in the Message. Attachments come through OK. I can go on my mail server and see the text of the message, and I can see the message on my iPhone.

I don't have this problem with other people sending from the same domain.
MESSAGE-TEXT-DISAPPEARS-FROM-OUTLOOK-MES

dmwynne

Run Outlook in safe mode - outlook.exe /safe. Does it still occur?

MGothelf

ASKER

yes

dmwynne

Do you have Service Pack 2 installed and all Office updates? If not install those.

Curious if you reply or forward the message is the text visible?

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MGothelf

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Cliff A Robinson

Have the one sender check his/her draft folder. I have had this problem before and it has to do with Outlook not updating the draft correctly. The sender having this issue should try "Ctrl/S" before emailing to update the draft copy and see if that corrects the problem. If it does, try reinstalling. It worked for me.

Cliff Robinson
Community Manager
BackBox

MGothelf

ASKER

Nothing came close to addressing the situation. They were off the shelfsuggestions that I had already tried.

bastlerp

Have a similar problem with one user; outlook 2010, win10. tested the mail with email checker, and there was a tag span style="display:none" inside. no idea how it was ending up in email body resp. where it was generated (mails are sent in html). any ideas?

daniel