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text of message disappears in outlook 2010

Posted on 2014-11-11
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Last Modified: 2016-07-01
I am running Outlook 2010.  Recently email from one person appears in my inbox with no text in the Message.  Attachments come through OK.  I can go on my mail server and see the text of the message, and I can see the message on my iPhone.

I don't have this problem with other people sending from the same domain.
MESSAGE-TEXT-DISAPPEARS-FROM-OUTLOOK-MES
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Question by:MGothelf
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by:dmwynne
ID: 40436506
Run Outlook  in safe mode - outlook.exe /safe.  Does it still occur?
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Author Comment

by:MGothelf
ID: 40438678
yes
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Expert Comment

by:dmwynne
ID: 40438732
Do you have Service Pack 2 installed and all Office updates?  If not install those.

Curious if you reply or forward the message is the text visible?
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MGothelf earned 0 total points
ID: 40438780
Yes I have SP2 and all updates.If I forward, the text is still not visible.
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Expert Comment

by:Cliff A Robinson
ID: 40488130
Have the one sender check his/her draft folder. I have had this problem before and it has to do with Outlook not updating the draft correctly. The sender having this issue should try "Ctrl/S" before emailing to update the draft copy and see if that corrects the problem. If it does, try reinstalling. It worked for me.

Cliff Robinson
Community Manager
BackBox
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Author Closing Comment

by:MGothelf
ID: 40582258
Nothing came close to addressing the situation.  They were off the shelfsuggestions that I had already tried.
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Expert Comment

by:bastlerp
ID: 41685993
Have a similar problem with one user; outlook 2010, win10. tested the mail with email checker, and there was a tag span style="display:none" inside. no idea how it was ending up in email body resp. where it was generated (mails are sent in html). any ideas?

daniel
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