Lotus Notes Mail Database issues

Hi Guys,

We are experiencing the same issue as we were a while back with a mail file not opening.
Upon looking at console I can see the below in regards to the mail file.


Started getting "LkMgr BEGIN Long Held Lock Dump" relating to her mail file.

I have had the issue before and while I have no idea of the cause I was able to fix by completely recreating the person doc and mail file (i had tried recreating just the mail file first and while worked at first it soon had same error on new mail file).

I now have the same issue with a new user.

Started on her original file. Created a new mail file, after a few days same issue.
Recreated whole user. And again after a day or so I have gotten issue again.

Below are the messages in the console


This message I only see a few times:

d:\Lotus\Domino\Data\mail\jsampatnew.nsf - DOT Entry=0 LSN=000001B7-01B908CB Name=     DB= UserLSN=000001B7-01B9C337
d:\Lotus\Domino\Data\mail\jsampatnew.nsf - DOT Entry=0 LSN=000001B7-01ACF63C Name=     DB=
d:\Lotus\Domino\Data\mail\jsampatnew.nsf - buffer pool 5 span = 3153736
d:\Lotus\Domino\Data\mail\jsampatnew.nsf - DOT Entry=0 LSN=000001B7-01B908CB Name=     DB= UserLSN=000001B7-01B9C337
d:\Lotus\Domino\Data\mail\jsampatnew.nsf - DOT Entry=0 LSN=000001B7-01ACF63C Name=     DB=
d:\Lotus\Domino\Data\mail\jsampatnew.nsf - buffer pool 5 span = 3162290

This next one though is constant:

LkMgr BEGIN Long Held Lock Dump ------------------
Lock(Mode=SIX* LockID(DB DB=d:\Lotus\Domino\Data\mail\jsampatnew.nsf)) Waiters countNonIntentLocks = 1 countIntentLocks = 1, queuLength = 6
   Req(Status=Granted Mode=IS Class=Commit Nest=0 Cnt=1(Hold - count should be 1)
       Tran=109225331 Func=N/A \rmtran.cpp:156 [206C:0002-2070])
rm_lkmgr_cpp:2053
rm_lkmgr_cpp:1293
rm_rmtran_cpp:1491
nif_open_c:3203
nif_update_c:4847
nif_update_c:1501
nif_update_c:753
   Req(Status=Granted Mode=SIX Class=Manual Nest=5 Cnt=1
       Tran=109225331 Func=N/A ndex\stmgr.c:16 [206C:0002-2070])
rm_lkmgr_cpp:2053
rm_lkmgr_cpp:1293
nsfsem1_c:169
nsfsem1_c:1018
index_stmgr_c:92
index_stmgr_c:1308
index_buf_c:650
index_buf_c:253
index_dbslot_c:106
index_longdata_c:978
index_btstore_c:3234
index_btstore_c:593
index_btree_c:2088
nif_tree_c:1070
   Req(Status=Waiting Mode=S Class=Manual Nest=0 Cnt=0
       Tran=0 Func=N/A dbopen.c:4018 [20D0:0002-20D4] Delay=1443min)
rm_lkmgr_cpp:2053
rm_lkmgr_cpp:1293
nsfsem1_c:533
   Req(Status=Waiting Mode=S Class=Manual Nest=0 Cnt=0
       Tran=0 Func=N/A dbopen.c:4018 [1510:0094-217C] Delay=1440min)
rm_lkmgr_cpp:2053
rm_lkmgr_cpp:1293
nsfsem1_c:533
   Req(Status=Waiting Mode=S Class=Manual Nest=0 Cnt=0
       Tran=0 Func=N/A dbopen.c:4018 [20B8:0002-20BC] Delay=1440min)
rm_lkmgr_cpp:2053
rm_lkmgr_cpp:1293
nsfsem1_c:533
   Req(Status=Waiting Mode=S Class=Manual Nest=0 Cnt=0
       Tran=0 Func=N/A dbopen.c:4018 [2060:0019-1DD4] Delay=1428min)
rm_lkmgr_cpp:2053
rm_lkmgr_cpp:1293
nsfsem1_c:533
   Req(Status=Waiting Mode=S Class=Manual Nest=0 Cnt=0
       Tran=0 Func=N/A dbopen.c:4018 [2C2C:0002-2CD4] Delay=1399min)
rm_lkmgr_cpp:2053
rm_lkmgr_cpp:1293
nsfsem1_c:533
   Req(Status=Waiting Mode=S Class=Manual Nest=0 Cnt=0
       Tran=0 Func=N/A dbopen.c:4018 [3264:0004-1AD4] Delay=269min)
rm_lkmgr_cpp:2053
rm_lkmgr_cpp:1293
nsfsem1_c:533
LkMgr END Long Held Lock Dump ------------------

I don't understand a single thing about whats going on here.

Really Really hope you can help.

Cheers
320adelAsked:
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Sjef BosmanGroupware ConsultantCommented:
Did you upgrade in the meantime?
Does this apply maybe: http://www-01.ibm.com/support/docview.wss?uid=swg21470902 ?
Or maybe this: http://www-01.ibm.com/support/docview.wss?uid=swg21673251 ?
Strongly suggesting to upgrade...
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320adelAuthor Commented:
Hey Sjef,

Sorry mate I have been overseas.
We will be doing the upgrade shortly.

Have built another server to be used as another fail over server also.
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