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Outlook 2013 - Error 2203 An internal error has occured

Posted on 2014-11-12
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Last Modified: 2014-11-18
When opening Outlook 2013 we get this message:

Error 2203
We've just installed Office 2013 on a new Citrix environment, which has policies in effect to redirect the temp location to a subfolder on the C drive for each user (for easy housekeeping) - as such Software\Microsoft\Windows\CurrentVersion\Explorer\Shell Folders has been edited to move this location.

This location is then mapped to a mapped drive letter which is then hidden, as C drive is disabled by policy.

Any ideas how I can stop the error? My initial research suggests a non-writable temp location. The permissions have been set correctly on the folder.
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Question by:tegenius
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6 Comments
 
LVL 25

Expert Comment

by:Sekar Chinnakannu
ID: 40437301
can you make sure users have full access to those folders, check permissions. Once you give full access give a try
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Author Comment

by:tegenius
ID: 40437467
Users have full access to the redirected temp directory, yep.
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LVL 25

Expert Comment

by:Sekar Chinnakannu
ID: 40438920
can you try to repair the ms office and make sure you able to install successfully. once done try to open same on server and check.
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Accepted Solution

by:
tegenius earned 0 total points
ID: 40442143
FIxed this. It turns out that when temp variables are redirected, the installer for the search component doesn't launch properly.

This is something that cannot be fixed and is probably unsupported by microsoft.

But by installing the windows search service onto the server, the installation does not trigger and therefore the error goes away.
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Author Comment

by:tegenius
ID: 40442146
Thank you for your assistance Sekar.
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Author Closing Comment

by:tegenius
ID: 40449380
Fixed it myself by intensively troubleshooting what was triggering the installer to launch.
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