troubleshooting Question

Office 365 Home Product Key from Microsoft Store won't renew my Office 365 Home subscription

Avatar of markbyrn
markbyrnFlag for United States of America asked on
Microsoft Applications
7 Comments1 Solution1270 ViewsLast Modified:
I bought an Office 365 Home Product Key from a Microsoft Store in Orlando store to renew my Office 365 Home subscription.  When I enter the key on the Office site for my account, it responds with, "We’re sorry, you cannot redeem this offer based on how your Microsoft account is set up. Please contact Customer Support for assistance."  So I did contact customer service and 2 hours later and after repeatedly explaining the issue to 6 different support staff, they can't figure out the problem.  The last one guesses that it might take some for the key purchased at the store to propagate in the system.   Well it's a day later and it still doesn't work.  Any advice beyond going back to the MS Store to include a contact number for somebody at Microsoft who actually has a clue?  Also, my account type is "Office 365 Home For 5 PCs or Macs and 5 Tablets" and the product key is for "Office 365 Home For 5 PCs or Macs and 5 Tablets" - so that would be a match.
Join our community to see this answer!
Unlock 1 Answer and 7 Comments.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 7 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros