Solved

Why does email from applications go into Junk Mail folder

Posted on 2014-11-12
7
162 Views
Last Modified: 2014-11-17
I have a number of systems on my network that send email via smtp port 25: scanners, fax machines, apps, etc.
They are all configured to send to my exchange 2007 hub transport server.
I setup a receive connector with the ip addresses of every device that sends to it.
I am in the process of migrating to Office 365 \ Exchange Online.
I setup an exchange 2013 hybrid server.
Everything is working fine, except, some emails from some application servers or systems are ending up in my users' junk mail folder.
My users' junk mail option is set to High. We don't want to change this and we do not want to use safe a senders list. Too much work to maintain for all users.
The exchange 2013 hybrid server's Default FrontEnd receive connector accepts internal port 25 smtp connections.
If I reconfigure my email sending systems and apps to send to the exchange 2013 hybrid server, will this prevent these emails from being junked?

Thank you
0
Comment
Question by:cyberleo2000
  • 4
  • 3
7 Comments
 
LVL 93

Expert Comment

by:John Hurst
ID: 40437411
My users' junk mail option is set to High. We don't want to change this and we do not want to use safe a senders list. Too much work to maintain for all users.

If reality is not an option, you probably need to consider an outside filtering service and do the filtering there.

There will be some work for users, but you can do most of the whitelisting separately. Myself and my clients use spam filtering services, not Outlook.
0
 

Author Comment

by:cyberleo2000
ID: 40437422
But all of the apps and systems that send email are internal.
0
 
LVL 93

Expert Comment

by:John Hurst
ID: 40437427
Then the Outlook / Exchange filters need to be adjusted and the Safe Senders list needs to be used.
0
PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

 

Author Comment

by:cyberleo2000
ID: 40437504
So you don't think repointing these systems to send email via the exchange 2013 hybrid server instead of the exchange 2007 hub transport server will resolve the problem?
0
 
LVL 93

Assisted Solution

by:John Hurst
John Hurst earned 500 total points
ID: 40437511
I do not have sufficient experience to answer the last question, but given the mail is internal and not working through a mail filter, I think you will have to adjust the safe senders list.
0
 

Accepted Solution

by:
cyberleo2000 earned 0 total points
ID: 40438335
0
 

Author Closing Comment

by:cyberleo2000
ID: 40446851
i found the blog on my own
0

Featured Post

PRTG Network Monitor: Intuitive Network Monitoring

Network Monitoring is essential to ensure that computer systems and network devices are running. Use PRTG to monitor LANs, servers, websites, applications and devices, bandwidth, virtual environments, remote systems, IoT, and many more. PRTG is easy to set up & use.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

Suggested Solutions

Disabling the Directory Sync Service Account in Office 365 will stop directory synchronization from working.
Scam emails are a huge burden for many businesses. Spotting one is not always easy. Follow our tips to identify if an email you receive is a scam.
To add imagery to an HTML email signature, you have two options available to you. You can either add a logo/image by embedding it directly into the signature or hosting it externally and linking to it. The vast majority of email clients display l…
This video discusses moving either the default database or any database to a new volume.

786 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question