We help IT Professionals succeed at work.

Why does email from applications go into Junk Mail folder

cyberleo2000
cyberleo2000 asked
on
211 Views
Last Modified: 2014-11-17
I have a number of systems on my network that send email via smtp port 25: scanners, fax machines, apps, etc.
They are all configured to send to my exchange 2007 hub transport server.
I setup a receive connector with the ip addresses of every device that sends to it.
I am in the process of migrating to Office 365 \ Exchange Online.
I setup an exchange 2013 hybrid server.
Everything is working fine, except, some emails from some application servers or systems are ending up in my users' junk mail folder.
My users' junk mail option is set to High. We don't want to change this and we do not want to use safe a senders list. Too much work to maintain for all users.
The exchange 2013 hybrid server's Default FrontEnd receive connector accepts internal port 25 smtp connections.
If I reconfigure my email sending systems and apps to send to the exchange 2013 hybrid server, will this prevent these emails from being junked?

Thank you
Comment
Watch Question

JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
My users' junk mail option is set to High. We don't want to change this and we do not want to use safe a senders list. Too much work to maintain for all users.

If reality is not an option, you probably need to consider an outside filtering service and do the filtering there.

There will be some work for users, but you can do most of the whitelisting separately. Myself and my clients use spam filtering services, not Outlook.

Author

Commented:
But all of the apps and systems that send email are internal.
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018

Commented:
Then the Outlook / Exchange filters need to be adjusted and the Safe Senders list needs to be used.

Author

Commented:
So you don't think repointing these systems to send email via the exchange 2013 hybrid server instead of the exchange 2007 hub transport server will resolve the problem?
JohnBusiness Consultant (Owner)
Most Valuable Expert 2012
Expert of the Year 2018
Commented:
This one is on us!
(Get your first solution completely free - no credit card required)
UNLOCK SOLUTION
This one is on us!
(Get your first solution completely free - no credit card required)
UNLOCK SOLUTION

Author

Commented:
i found the blog on my own

Gain unlimited access to on-demand training courses with an Experts Exchange subscription.

Get Access
Why Experts Exchange?

Experts Exchange always has the answer, or at the least points me in the correct direction! It is like having another employee that is extremely experienced.

Jim Murphy
Programmer at Smart IT Solutions

When asked, what has been your best career decision?

Deciding to stick with EE.

Mohamed Asif
Technical Department Head

Being involved with EE helped me to grow personally and professionally.

Carl Webster
CTP, Sr Infrastructure Consultant
Empower Your Career
Did You Know?

We've partnered with two important charities to provide clean water and computer science education to those who need it most. READ MORE

Ask ANY Question

Connect with Certified Experts to gain insight and support on specific technology challenges including:

  • Troubleshooting
  • Research
  • Professional Opinions
Unlock the solution to this question.
Join our community and discover your potential

Experts Exchange is the only place where you can interact directly with leading experts in the technology field. Become a member today and access the collective knowledge of thousands of technology experts.

*This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

OR

Please enter a first name

Please enter a last name

8+ characters (letters, numbers, and a symbol)

By clicking, you agree to the Terms of Use and Privacy Policy.