troubleshooting Question

Windows Update Hangs

Avatar of philsimmons
philsimmonsFlag for United States of America asked on
Windows OSWindows 7
2 Comments1 Solution373 ViewsLast Modified:
I have a Windows 7 computer.  This morning it tried to do my regularly scheduled updates (14 of them), and when it got to update 7 it hung up.  The dots were moving, so it appeared to be progressing, but after a half hour it was still on #7.  I hard rebooted, and when I went to Windows Update there was an error message that an update failed.  The next reboot restarted the update process, but then it hung on update 8 in the same way.  What can I do to fix this?  I ran both Norton Utilities and Malwarebytes to make sure it was clean, and there were no problems.  

Please help.

Thanks,

Phil
ASKER CERTIFIED SOLUTION
KimputerIT Manager

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