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Microsoft Office 2013 Upgrade broken weblinks

Posted on 2014-11-12
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Last Modified: 2014-12-01
Hello,

We just recently upgraded some of our computers from Microsoft Office 2010 to 2013.  We also use a fingerprint reader here from digitalPersona.  Well, now the websites that previously worked with the fingerprint reader, do not.  They worked right before the Office 2013 upgrade.  I'm hoping someone has seen this one before although this may be a longshot.  Any help would be greatly appreciated.

Thanks,
Mike
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Question by:cheesebugah
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Expert Comment

by:lionelmm
ID: 40439632
I don't know digitalPersona so only suggestion I have is to ask if you have the latest version of it and if you have all the updates for Office 2013?
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Author Comment

by:cheesebugah
ID: 40453662
I am upgrading DP to the latest version.  We will see.

Thanks,
Mike
0
 

Author Comment

by:cheesebugah
ID: 40458671
After upgrading DP to the latest version, the problem still persists.  I am checking on the Office 2013 updates.  I'll keep updating this question as we go.  Thank you for all your help.
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Accepted Solution

by:
cheesebugah earned 0 total points
ID: 40467323
Well, we happened upon a solution for this by accident.  One of our IT personnel was working on one of the problematic computers and moved the fingerprint reader to a different port and it started working again?  Stopping and restarting the service seemed to assist in finalizing the fix.  So, there you have it, moving the fingerprint reader to a different port and restarting the service, fixed the problem.  Weird, but true.

Thank you for all of your help on this issue.
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Author Closing Comment

by:cheesebugah
ID: 40473322
Unfortunately, the solution was not provided by an expert and turned out to be something our staff stumbled upon while performing a different task.
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