Solved

Microsoft Office 2013 Upgrade broken weblinks

Posted on 2014-11-12
5
157 Views
Last Modified: 2014-12-01
Hello,

We just recently upgraded some of our computers from Microsoft Office 2010 to 2013.  We also use a fingerprint reader here from digitalPersona.  Well, now the websites that previously worked with the fingerprint reader, do not.  They worked right before the Office 2013 upgrade.  I'm hoping someone has seen this one before although this may be a longshot.  Any help would be greatly appreciated.

Thanks,
Mike
0
Comment
Question by:cheesebugah
  • 4
5 Comments
 
LVL 24

Expert Comment

by:lionelmm
ID: 40439632
I don't know digitalPersona so only suggestion I have is to ask if you have the latest version of it and if you have all the updates for Office 2013?
0
 

Author Comment

by:cheesebugah
ID: 40453662
I am upgrading DP to the latest version.  We will see.

Thanks,
Mike
0
 

Author Comment

by:cheesebugah
ID: 40458671
After upgrading DP to the latest version, the problem still persists.  I am checking on the Office 2013 updates.  I'll keep updating this question as we go.  Thank you for all your help.
0
 

Accepted Solution

by:
cheesebugah earned 0 total points
ID: 40467323
Well, we happened upon a solution for this by accident.  One of our IT personnel was working on one of the problematic computers and moved the fingerprint reader to a different port and it started working again?  Stopping and restarting the service seemed to assist in finalizing the fix.  So, there you have it, moving the fingerprint reader to a different port and restarting the service, fixed the problem.  Weird, but true.

Thank you for all of your help on this issue.
0
 

Author Closing Comment

by:cheesebugah
ID: 40473322
Unfortunately, the solution was not provided by an expert and turned out to be something our staff stumbled upon while performing a different task.
0

Featured Post

Do You Know the 4 Main Threat Actor Types?

Do you know the main threat actor types? Most attackers fall into one of four categories, each with their own favored tactics, techniques, and procedures.

Join & Write a Comment

I recently resolved a client's Office 2013 installation problem and wanted to offer an observation that may help you with troubleshooting similar issues. The client ordered three Dell Optiplex system units with the Windows 7 downgrade option inst…
Possible fixes for Windows 7 and Windows Server 2008 updating problem. Solutions mentioned are from Microsoft themselves. I started a case with them from our Microsoft Silver Partner option to open a case and get direct support from Microsoft. If s…
This Micro Tutorial will give you a basic overview of Windows DVD Burner through its features and interface. This will be demonstrated using Windows 7 operating system.
This Micro Tutorial will give you a introduction in two parts how to utilize Windows Live Movie Maker to its maximum editing capability. This will be demonstrated using Windows Live Movie Maker on Windows 7 operating system.

705 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

18 Experts available now in Live!

Get 1:1 Help Now