Still celebrating National IT Professionals Day with 3 months of free Premium Membership. Use Code ITDAY17

x
?
Solved

Microsoft Office 2013 Upgrade broken weblinks

Posted on 2014-11-12
5
Medium Priority
?
171 Views
Last Modified: 2014-12-01
Hello,

We just recently upgraded some of our computers from Microsoft Office 2010 to 2013.  We also use a fingerprint reader here from digitalPersona.  Well, now the websites that previously worked with the fingerprint reader, do not.  They worked right before the Office 2013 upgrade.  I'm hoping someone has seen this one before although this may be a longshot.  Any help would be greatly appreciated.

Thanks,
Mike
0
Comment
Question by:cheesebugah
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
5 Comments
 
LVL 25

Expert Comment

by:Lionel MM
ID: 40439632
I don't know digitalPersona so only suggestion I have is to ask if you have the latest version of it and if you have all the updates for Office 2013?
0
 

Author Comment

by:cheesebugah
ID: 40453662
I am upgrading DP to the latest version.  We will see.

Thanks,
Mike
0
 

Author Comment

by:cheesebugah
ID: 40458671
After upgrading DP to the latest version, the problem still persists.  I am checking on the Office 2013 updates.  I'll keep updating this question as we go.  Thank you for all your help.
0
 

Accepted Solution

by:
cheesebugah earned 0 total points
ID: 40467323
Well, we happened upon a solution for this by accident.  One of our IT personnel was working on one of the problematic computers and moved the fingerprint reader to a different port and it started working again?  Stopping and restarting the service seemed to assist in finalizing the fix.  So, there you have it, moving the fingerprint reader to a different port and restarting the service, fixed the problem.  Weird, but true.

Thank you for all of your help on this issue.
0
 

Author Closing Comment

by:cheesebugah
ID: 40473322
Unfortunately, the solution was not provided by an expert and turned out to be something our staff stumbled upon while performing a different task.
0

Featured Post

Flexible connectivity for any environment

The KE6900 series can extend and deploy computers with high definition displays across multiple stations in a variety of applications that suit any environment. Expand computer use to stations across multiple rooms with dynamic access.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

By default the complete memory dump option is disabled in windows . If we want to enable the complete memory dump for a diagnostic purpose, we have a solution for it. here we are using the registry method to enable this.
When asking a question in a forum or creating documentation, screenshots are vital tools that can convey a lot more information and save you and your reader a lot of time
The viewer will learn how to create a normally distributed random variable in Excel, use a normal distribution to simulate the return on an investment over a period of years, Create a Monte Carlo simulation using a normal random variable, and calcul…
This Micro Tutorial will give you basic overview of the control panel section on Windows 7. It will depth in Network and Internet, Hardware and Sound, etc. This will be demonstrated using Windows 7 operating system.

721 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question