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Dymo Labelwriter 450 not working on a mac os x 10.8.5

Posted on 2014-11-12
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1,281 Views
Last Modified: 2014-11-19
THis is killing me!
It was working fine until a week ago.
Am assured there were no changes.
I went to sys prefs, printers & removed.
I then went to library, printers & deleted the Dymo folder.
I then emptied the trash. rebooted.
reinstalled the Dymo software from their website DLS8setup.8.5.2.dmg
Checked printers. it wasnt there?

I then reset the printing system
"Hold down the Option key while clicking the "-" (Remove printer) button.
If no printers are currently added, hold down the Control key (alt written on it)
while clicking in the box that appears above the "+" (Ad printer) button, then choose Reset printing system… from the contextual menu."
Then i install the dymo sw again. Then i connect the dymo.
In printers it still lists the "old" Dymo - Bonjour.
I cant remove or change this?
I cant seem to add it manually as a usb printer?

Deleted the Dymo folder again
Rebooted
Installed the Dymo software. No joy.
I'm not great on the macs so any help would be great!!
The mac has a usb Epson printer also which works fine.
I tried all the usb slots & different usb cables.
I tested the Dymo on another mac & it worked perfect - installed the software & then connected it when prompted.

I'm also wondering if i've lost the dymo addressbook??
The dymo program wont open unless it detects a printer.
Not sure where to find it?

Can anyone advise?
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Question by:crangle22
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3 Comments
 
LVL 43

Assisted Solution

by:Davis McCarn
Davis McCarn earned 500 total points
ID: 40440022
Try this; it fixed the problem for several that I ran into: http://support.apple.com/en-us/ht3964
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Accepted Solution

by:
crangle22 earned 0 total points
ID: 40442626
thanks Davis.
I didnt need to go that far fortunately.
THis is what helped me sort it.

>
> In order to properly remove the old version and install the new one,
> please follow the instructions below.
>
> *Make sure the device is directly connected into your Mac. Do not use
> the keyboard usb, a hub, or an extender.
>
> 1. Download DYMO Label Software
>
http://dymo.li/dls852mac
>
> 2. Unplug your device from the computer.
>
> 3. Drag the program DYMO Label from Finder > Applications to the Trash
> Can.
>
> 4. Restart your computer
>
> 5. Double-click on the software package that you downloaded in step 1
> and follow the on-screen instructions of the Setup Wizard.
>
> 6. Make sure to plug in the device at or after the moment in which the
> Wizard indicates that it should be plugged in. If you fail to do so it
> may not install properly.
0
 

Author Closing Comment

by:crangle22
ID: 40451878
got it sorted as explained!
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