Solved

Phone sync not working

Posted on 2014-11-12
6
130 Views
Last Modified: 2014-11-18
Something changed on a user mailbox and now the activesync seems to have become corrupt.

1. We recently moved domains and changed the FSMO roles to the new domains.
2. The phone authenticates properly against the exchange and I see it on the OWA... Last Sync Time unavailable
3. . The users phone previously worked before. There were no issues.

BUT - The screen says that my emails should appear shortly but never come.

3. I added the mailbox to a different Android phone and its not working - so its not a phone issue.

Other mailboxes are working fine. What else can I check?
0
Comment
Question by:Starquest321
[X]
Welcome to Experts Exchange

Add your voice to the tech community where 5M+ people just like you are talking about what matters.

  • Help others & share knowledge
  • Earn cash & points
  • Learn & ask questions
  • 4
  • 2
6 Comments
 

Author Comment

by:Starquest321
ID: 40439324
This is the result from the registration:

Status:      OK



First sync:      
11/13/2014 12:52 AM
Last successful sync:      Not Available
Folders synced:      0

Device name:      
SGH-M919
Device model:      SGH-M919
Phone number:      *******2236
Mobile network:      T-Mobile (123)
Device type:      Android
Device ID:      androidc439734288
Device IMEI:      332342342937

Device OS:      
Android 4.4.4
Device language:      Not Available
User agent:      Android/4.4.4-EAS-2.0

Access state:      
Access Granted
Access set by:      Global Permissions

Policy applied:      
Default - Not applied
Policy updated:      Not Available
ActiveSync version:      14.1
0
 
LVL 63

Assisted Solution

by:Simon Butler (Sembee)
Simon Butler (Sembee) earned 500 total points
ID: 40440243
What do you mean by "We recently moved domains" ?
Are you talking about changing the WINDOWS domain, or the SMTP email domain?

Which version of Exchange is this?

Simon.
0
 

Author Comment

by:Starquest321
ID: 40440400
We changed windows domain and moved the famous roles
0
Get free NFR key for Veeam Availability Suite 9.5

Veeam is happy to provide a free NFR license (1 year, 2 sockets) to all certified IT Pros. The license allows for the non-production use of Veeam Availability Suite v9.5 in your home lab, without any feature limitations. It works for both VMware and Hyper-V environments

 

Author Comment

by:Starquest321
ID: 40440406
Type....post from mobile....

Moved the FSMO roles. All clients and other devices are working fine.
0
 
LVL 63

Accepted Solution

by:
Simon Butler (Sembee) earned 500 total points
ID: 40440438
You moved the FSMO roles to other servers? You didn't rename the domain?
Have you rebooted Exchange since moving the FSMO roles?

Simon.
0
 

Author Closing Comment

by:Starquest321
ID: 40451567
Reboot :)
0

Featured Post

VIDEO: THE CONCERTO CLOUD FOR HEALTHCARE

Modern healthcare requires a modern cloud. View this brief video to understand how the Concerto Cloud for Healthcare can help your organization.

Question has a verified solution.

If you are experiencing a similar issue, please ask a related question

For anyone that has accidentally used newSID with Server 2008 R2 (like I did) and hasn't been able to get the server running again because you were unlucky (as I was) and had no backups - I was able to get things working by doing a Registry Hive rec…
If you troubleshoot Outlook for clients, you may want to know a bit more about the OST file before doing your next job. IMAP can cause a lot of drama if removed in the accounts without backing up.
This tutorial will walk an individual through setting the global and backup job media overwrite and protection periods in Backup Exec 2012. Log onto the Backup Exec Central Administration Server. Examine the services. If all or most of them are stop…
The video tutorial explains the basics of the Exchange server Database Availability groups. The components of this video include: 1. Automatic Failover 2. Failover Clustering 3. Active Manager
Suggested Courses

630 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question