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  • Status: Solved
  • Priority: Medium
  • Security: Public
  • Views: 134
  • Last Modified:

Phone sync not working

Something changed on a user mailbox and now the activesync seems to have become corrupt.

1. We recently moved domains and changed the FSMO roles to the new domains.
2. The phone authenticates properly against the exchange and I see it on the OWA... Last Sync Time unavailable
3. . The users phone previously worked before. There were no issues.

BUT - The screen says that my emails should appear shortly but never come.

3. I added the mailbox to a different Android phone and its not working - so its not a phone issue.

Other mailboxes are working fine. What else can I check?
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Starquest321
Asked:
Starquest321
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2 Solutions
 
Starquest321Author Commented:
This is the result from the registration:

Status:      OK



First sync:      
11/13/2014 12:52 AM
Last successful sync:      Not Available
Folders synced:      0

Device name:      
SGH-M919
Device model:      SGH-M919
Phone number:      *******2236
Mobile network:      T-Mobile (123)
Device type:      Android
Device ID:      androidc439734288
Device IMEI:      332342342937

Device OS:      
Android 4.4.4
Device language:      Not Available
User agent:      Android/4.4.4-EAS-2.0

Access state:      
Access Granted
Access set by:      Global Permissions

Policy applied:      
Default - Not applied
Policy updated:      Not Available
ActiveSync version:      14.1
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Simon Butler (Sembee)ConsultantCommented:
What do you mean by "We recently moved domains" ?
Are you talking about changing the WINDOWS domain, or the SMTP email domain?

Which version of Exchange is this?

Simon.
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Starquest321Author Commented:
We changed windows domain and moved the famous roles
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Starquest321Author Commented:
Type....post from mobile....

Moved the FSMO roles. All clients and other devices are working fine.
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Simon Butler (Sembee)ConsultantCommented:
You moved the FSMO roles to other servers? You didn't rename the domain?
Have you rebooted Exchange since moving the FSMO roles?

Simon.
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Starquest321Author Commented:
Reboot :)
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