Can anyone who works within a IT department explain to me why it is so important to tie incidents to configuration items in your CMBD (i.e. PC's, virtual servers, hosts, infrastructure etc). I can the link between change management and CMDB, as changes can update the CI configs. But I don't really get the risk if when you log an incident it isnt tied to a CI (as they root cause for the incident may not even be known?). A lot of incidents are tied to virtual servers or their support infrastructure i.e. hosts, storage etc. Any insight most welcome.