troubleshooting Question

CMDB and incident management in virtual environments

Avatar of Pau Lo
Pau Lo asked on
NetworkingVMwareVirtualization
4 Comments1 Solution393 ViewsLast Modified:
Can anyone who works within a IT department explain to me why it is so important to tie incidents to configuration items in your CMBD (i.e. PC's, virtual servers, hosts, infrastructure etc). I can the link between change management and CMDB, as changes can update the CI configs. But I don't really get the risk if when you log an incident it isnt tied to a CI (as they root cause for the incident may not even be known?). A lot of incidents are tied to virtual servers or their support infrastructure i.e. hosts, storage etc. Any insight most welcome.
ASKER CERTIFIED SOLUTION
Join our community to see this answer!
Unlock 1 Answer and 4 Comments.
Start Free Trial
Learn from the best

Network and collaborate with thousands of CTOs, CISOs, and IT Pros rooting for you and your success.

Andrew Hancock - VMware vExpert
See if this solution works for you by signing up for a 7 day free trial.
Unlock 1 Answer and 4 Comments.
Try for 7 days

”The time we save is the biggest benefit of E-E to our team. What could take multiple guys 2 hours or more each to find is accessed in around 15 minutes on Experts Exchange.

-Mike Kapnisakis, Warner Bros