Solved

config data accuracy

Posted on 2014-11-13
2
93 Views
Last Modified: 2015-01-29
can anyone explain the risks you would face (perhaps with examples) if the accuracy of the data in your configuration management DB was out of date/inaccurate? say for example in the context of desktops, servers, and network infrastructure. I am new to ITIL and work in a risk section, not IT, so some real world examples of the problems would be very interesting.
0
Comment
Question by:pma111
2 Comments
 
LVL 78

Accepted Solution

by:
David Johnson, CD, MVP earned 500 total points
Comment Utility
That is one reason why Microsoft developed DSC (Desired State Configuration) which when a server is configured using DSC starts to drift from its baseline it will be reconfigured back to baseline.  One usually wants machines to act in a predictable manner say for instance an admin decides  that their web server doesn't need a web service so the web team deploys something onto that server (that works on every other server) that happens to need that service.. A third admin may be called in to troubleshoot and it may be hours wasted.  What we want is  every machine to act identically given a specific set of inputs.

The same goes for user machines.. we want each machine to act identically under a given scenario, if machines drift from the baseline one gets into the realm of 'it should work' rather than it will work since it was a tested configuration.  The aim is for every user to be able to logon to any machine and be productive right off the bat.  This is especially important in a disaster recovery situation

Configuration Manager is simply a tool and if it is out of date, poorly maintained,then the tool is useless. One is left in the 'I don't know' rather than 'Here it is' situation
0
 
LVL 3

Author Comment

by:pma111
Comment Utility
Thanks but I was more talking about configuration management, i.e. the ITIL process, as opposed to the software.
0

Featured Post

IT, Stop Being Called Into Every Meeting

Highfive is so simple that setting up every meeting room takes just minutes and every employee will be able to start or join a call from any room with ease. Never be called into a meeting just to get it started again. This is how video conferencing should work!

Join & Write a Comment

This is an article about my experiences with remote access to my clients (so that I may serve them) and eventually to my home office system via Radmin Remote Control. I have been using remote access for over 10 years and have been improving my metho…
David Varnum recently wrote up his impressions of PRTG, based on a presentation by my colleague Christian at Tech Field Day at VMworld in Barcelona. Thanks David, for your detailed and honest evaluation!
After creating this article (http://www.experts-exchange.com/articles/23699/Setup-Mikrotik-routers-with-OSPF.html), I decided to make a video (no audio) to show you how to configure the routers and run some trace routes and pings between the 7 sites…
In this tutorial you'll learn about bandwidth monitoring with flows and packet sniffing with our network monitoring solution PRTG Network Monitor (https://www.paessler.com/prtg). If you're interested in additional methods for monitoring bandwidt…

763 members asked questions and received personalized solutions in the past 7 days.

Join the community of 500,000 technology professionals and ask your questions.

Join & Ask a Question

Need Help in Real-Time?

Connect with top rated Experts

10 Experts available now in Live!

Get 1:1 Help Now