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Thanks but I was more talking about configuration management, i.e. the ITIL process, as opposed to the software.
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Thanks but I was more talking about configuration management, i.e. the ITIL process, as opposed to the software.

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can anyone explain the risks you would face (perhaps with examples) if the accuracy of the data in your configuration management DB was out of date/inaccurate? say for example in the context of desktops, servers, and network infrastructure. I am new to ITIL and work in a risk section, not IT, so some real world examples of the problems would be very interesting.
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can anyone explain the risks you would face (perhaps with examples) if the accuracy of the data in your configuration management DB was out of date/inaccurate? say for example in the context of desktops, servers, and network infrastructure. I am new to ITIL and work in a risk section, not IT, so some real world examples of the problems would be very interesting.

config data accuracy

Network Management involves issues that are independent of specific hardware or software, including email policies, upgrade planning, backup scheduling and working with managed service providers for Desktop-As-A-Service (DaaS), Software-As-A-Service (SaaS) and the like through the use of tools, coupled with manufacturer standards, best practice guidelines, policies and procedures plus all other relevant documentation. Network management also includes monitoring, alerting and reporting, management reporting, planning for device or service updates, the backup of configurations, the setting of key performance indicators and measures (KPIs/KPMs), associated service level agreements and problem records as part of the IT Service Management (ITSM) framework.

Network Management

Network Operations includes asset management, help-desk supervision, security and user policies, infrastructure administration and anything else that affects the operation of your network. Discussions will include those of best practices in platforms, configurations, performance, security and accounting.

Network Operations

Networking is the process of connecting computing devices, peripherals and terminals together through a system that uses wiring, cabling or radio waves that enable their users to communicate, share information and interact over distances. Often associated are issues regarding operating systems, hardware and equipment, cloud and virtual networking, protocols, architecture, storage and management.