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Users complaining about slownessin Activ Sync with exch 2010

Posted on 2014-11-13
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Last Modified: 2014-11-16
I have users that started to complain that Active Sync seems to be going very slow now...
I thought that it could be because of the size of their items folders that are being sent down to their devices?
Could there be anything esle I could look at or am I barking up the right tree with the size of their folders, like sent, calendars, etc?
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Question by:vmich
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9 Comments
 
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Expert Comment

by:Amit
ID: 40440646
When you rebooted your Exchange server last time?
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Accepted Solution

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Rob G earned 500 total points
ID: 40440652
Typically it is caused by a few things..
1. Size of mail box
2. Mail items have large attachments
3. Hand held devices have crap connections to internet
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Author Comment

by:vmich
ID: 40440653
not sure on that but I dont think it was just recent why?
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Expert Comment

by:Rob G
ID: 40440657
Vmich,
Before you go rebooting your exchange, have them reboot there phones..
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Author Comment

by:vmich
ID: 40440660
thats what I was thinking size of mailbox..
Large attachements is good and yes the crap connections to internet but cant tell the users that one...:)
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Author Comment

by:vmich
ID: 40440662
The size of the mailboxes also could affect outlook to correct as far as speed and such?
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LVL 6

Expert Comment

by:Rob G
ID: 40440665
Vmich,
Also another one..
If it only occurs at certain times of day..
and they use Android devices, it could be Google Play doing updates..
Another one that i have had was a user was streaming netflix at night, forgot to turn it off, and then had email slowness issues the next day... "Imagine that"
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LVL 6

Expert Comment

by:Rob G
ID: 40440670
Vmich,
Depends on the size of the box, pc, connection, and version of exchange and outlook..
But in a 2k10 environment with say a decent physical 2k8R2 server and Windows 7 clients running at least 2k7 office.. Typically you won't have issues with millions of emails that are all text, but if you have every other email has a 10-20mb PDF attachment.. you can smoke a cigg and make a coffee before email will load up..
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Author Closing Comment

by:vmich
ID: 40446510
no limits on mailboxes...
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